Referral Specialist Primary Care Clinic

Joining UChicago Medicine AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. This is a place where you can thrive professionally and grow spiritually by extending the healing ministry of Christ, while being valued for your unique experiences.

Benefits

• Medical, Dental, and Vision Insurance from Day One
• Life Insurance and Disability Insurance from Day One
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development Resources
• Whole Person Well-being Resources and Mental Health Support
• Pet Benefits

Schedule

Full time, day shift.

• Monday, Tuesday, Wednesday, Friday: 7:00 AM – 3:30 PM
• Thursday: 10:30 AM – 7:00 PM
• Saturday: 8:00 AM – 1:00 PM (occasionally)

Responsibilities

• Communicate clearly and concisely with coworkers, patients, and physicians.
• Demonstrate and convey a favorable image of the Medical Center while fostering a team atmosphere.
• Stay up to date on referral orders to achieve the standard of care, incorporating patient, physician, and customer needs into decision-making.
• Answer phone calls promptly, assist patients with questions, and schedule procedures as needed.
• Maintain referral integrity, process all orders, and communicate with patients and providers.
• Check voice mail and faxes frequently, sort authorizations/denials, and ensure orders meet insurance requirements.
• Collaborate positively with team members and work effectively across department boundaries.
• Perform other duties as assigned.

Requirements

• Demonstrated ability to communicate by reading, writing, and typing legibly, and speaking and comprehending English effectively.
• Knowledge of electronic medical records.
• Ability to complete Hospice of the Comforter Orientation and Training, as necessary.
• Intermediate to advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and internet software.
• Knowledge of medical terminology.
• Ability to think critically regarding the admission process.
• Knowledge of patient database systems and telephone protocol.
• Ability to communicate effectively both orally and in writing, and to make professional presentations.
• Ability to manage difficult or emotional customer situations.
• Ability to work with culturally diverse groups of both genders respectfully and non-judgmentally.
• Ability to read, analyze, and interpret government regulations involving hospice care, business periodicals, professional journals, or technical procedures.
• Ability to maintain strict confidentiality of organization, employee, patient, family, and caregiver information.
• Ability to write effective correspondence, including letters, reports, and other documentation.
• Ability to operate standard office machines such as fax, copier, calculator, and mail machines.
• Ability to provide superior customer service to all contacts.
• Knowledge of ICD-9/10 and CPT-4 coding.
• General knowledge of navigating various web-based applications.

Qualifications

• High School Diploma or Equivalent (Required)
• 1+ years of ICD-9 and CPT-4 coding experience (Preferred)
• Administrative or clerical experience
• Healthcare experience, call center experience, or related (Preferred)
• Experience with insurance verification or referrals in a medical office setting (Preferred)
• Physician office billing, registration, or scheduling experience

Pay

$17.99 - $28.78 per hour

Location

15728 S Route 59, Plainfield, IL 60544