Referral Specialist I
About the role
Sentara Independence operates in the healthcare industry, providing quality outpatient services to the community. The facility includes an ambulance-accessible emergency room supported by board-certified physicians and is equipped with advanced medical technology. It serves as an extension of services from a major regional hospital, including advanced imaging and physical therapy. The REFERRAL SPECIALIST I plays a crucial role in facilitating patient access to healthcare services by managing referral processes. This position ensures efficient communication and coordination between patients, providers, and external entities, contributing to the smooth operation of healthcare delivery.
Responsibilities
- Manage and process patient referrals accurately and timely
- Communicate effectively with healthcare providers and patients regarding referral status
- Utilize electronic health records systems to track referral information
- Assist in resolving referral-related issues or discrepancies
Requirements
- Minimum one year of customer service experience
- Experience using EPIC electronic health records system preferred
Pay
Base pay range is $21.73 to $32.91 hourly for full-time employment. Additional compensation may include shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonuses, based on qualifications, experience, location, market conditions, and business needs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off and sick leave
- Paid parental and family caregiver leave
- Emergency backup care
- Long-term, short-term disability, and critical illness plans
- Life insurance
- 401(k)/403(b) with employer match
- Tuition assistance with up to $5,250 per year and discounted educational opportunities
- Student debt repayment up to $10,000
- Adoption, fertility, and surrogacy reimbursement up to $10,000
- Pet insurance
- Legal resources plan
- Eligibility for annual discretionary bonus based on system and employee criteria