Referral Specialist I

Overview

Sentara Martha Jefferson PJPV is looking to hire a Referral Specialist for our CAC Department. Position location: This is a remote position; however, candidates must be able to travel on-site when connectivity or power outage occurs to our Sentara Martha Jefferson PJPV in Charlottesville location.

Key Responsibilities

• Responsible for scheduling patients, confirms insurance eligibility through the real-time eligibility (RTE) tool, or pre-registering patients.
• Validates accuracy of data when performing these functions.
• Other responsibilities include managing orders within assigned work queues.

Other Requirements

• Consistently meets turnaround requirements for job functions.
• Consistently meets required department adherence and quality metrics.
• Requires knowledge of proper scheduling procedures, call handling, or preregistration requirements.
• Accountable to problem solve, investigate and help resolve problems for work assignments.
• Must collaborate effectively with internal and external customers to reach desired results as determined by key performance indicators and leadership.

Education and Experience

• High School Diploma (required).
• 1 year of customer service experience (required).
• Medical Terminology (preferred).
• Epic experience (preferred).

Benefits

• Caring For Your Family and Your Career Medical, Dental, Vision plans.
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000.
• Paid Time Off and Sick Leave.
• Paid Parental & Family Caregiver Leave.
• Emergency Backup Care.
• Long-Term, Short-Term Disability, and Critical Illness plans.
• Life Insurance.
• 401k/403B with Employer Match.
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education.
• Student Debt Pay Down – $10,000 Reimbursement for certifications and free access to complete CEUs and professional development.
• Pet Insurance.
• Legal Resources Plan.

Company Information

• Talroo-Allied Health, Healthcare, Customer Service, Scheduling, Insurance Eligibility, Quality Score Cards, Epic.
• Equal Opportunity Employer.
• Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
• Tobacco-free environment.
• Remote work available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.