Referral Specialist I

Overview

Sentara Independence in Virginia Beach, VA is seeking a Referral Specialist for their CAC Department. This is a remote position but requires occasional on-site visits.

Key Responsibilities

• Act as a liaison between providers, patients, insurance companies, and clinical departments to schedule patients, verify insurance eligibility, and transcribe orders.
• Manage orders within assigned work queues.

Other Requirements

• Consistently meets turnaround requirements for job functions.
• Consistently meets required department adherence and quality metrics.
• Requires knowledge of proper scheduling procedures, call handling, or preregistration requirements.
• Accountable to problem solve, investigate, and help resolve problems for work assignments.
• Must collaborate effectively with internal and external customers to reach desired results as determined by key performance indicators and leadership.

Education and Experience

• High School Diploma (required).
• 1 year of customer service experience (required).
• Medical Terminology (preferred).
• Epic experience (preferred).

Benefits

• Caring For Your Family and Your Career Medical, Dental, Vision plans.
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000.
• Paid Time Off and Sick Leave.
• Paid Parental & Family Caregiver Leave.
• Emergency Backup Care.
• Long-Term, Short-Term Disability, and Critical Illness plans.
• Life Insurance.
• 401k/403B with Employer Match.
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education.
• Student Debt Pay Down – $10,000 Reimbursement.
• Pet Insurance.
• Legal Resources Plan.
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Company Information

• Sentara Independence provides quality outpatient services to the surrounding community.
• The facility includes an ambulance-accessible emergency room supported by board-certified physicians.
• Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff.
• Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.
• Sentara Health is an equal opportunity employer and values diversity and inclusiveness.
• Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
• In support of our mission “to improve health every day,” this is a tobacco-free environment.
• For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.