Referral Specialist

Overview

Sentara Independence in Virginia Beach, VA is seeking a Referral Specialist for their CAC Department. This is a remote position but requires occasional on-site visits.

Key Responsibilities

• Act as a liaison between providers, patients, insurance companies, and clinical departments to schedule patients, verify insurance eligibility, and transcribe orders.
• Manage orders within assigned work queues.

Other Requirements

• Consistently meets turnaround requirements for job functions.
• Consistently meets required department adherence and quality metrics.
• Requires knowledge of proper scheduling procedures, call handling, or preregistration requirements.
• Accountable to problem solve, investigate, and help resolve problems for work assignments.
• Must collaborate effectively with internal and external customers to reach desired results as determined by key performance indicators and leadership.

Education and Experience

• High School Diploma (required).
• 1 year of customer service experience (required).
• Medical Terminology (preferred).
• Epic experience (preferred).

Benefits

• Caring For Your Family and Your Career Medical, Dental, Vision plans.
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000.
• Paid Time Off and Sick Leave.
• Paid Parental & Family Caregiver Leave.
• Emergency Backup Care.
• Long-Term, Short-Term Disability, and Critical Illness plans.
• Life Insurance.
• 401k/403B with Employer Match.
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education.
• Student Debt Pay Down – $10,000 Reimbursement.
• Pet Insurance.

Legal Resources

• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

About the Role

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Company Information

• Sentara Health is an equal opportunity employer.
• Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
• In support of our mission “to improve health every day,” this is a tobacco-free environment.
• Remote work positions are available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.