Referral Specialist

About the role

Within a team-based organizational structure and following departmental/specialty processes, the Referral Specialist acts as the central point of contact for all medical office activity related to patient referrals for a specific specialty. This opportunity is currently remote in CT. Candidate MUST live in Connecticut. Candidates are encouraged to provide a cover letter.

Responsibilities

• Oversees and coordinates administrative, program, and office activities.
• Serves as the main contact for all new patient referrals and serves as the principal source of new patient scheduling information for referring provider offices, patients and schedulers.
• Serves as a principal source of information to patients and others on department/specialty specific scheduling policies, providers, procedures and locations.
• Oversees, instructs, and coordinates activities of support staff.
• Monitors expenditures and reconciles financial statements.
• Provides editorial support for a journal/publication.
• Determines administrative, facility, and equipment needs for symposia, lectures, seminars, and conferences.
• Greets visitors. Answers and screens telephone calls. Assesses nature of business. Responds to requests for information and provides assistance. Screens and responds to mail.
• Formats, keyboard, proofread, and edits correspondence, reports, manuscripts, grants, and other material.
• Schedules and coordinates meetings and appointments.
• Takes minutes or dictation.
• Performs additional functions incidental to office activities.

Requirements

Required Education And Experience: Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.

Required Skills And Abilities: High degree of initiative with the ability to use sound independent judgement and critical thinking in order to effectively and appropriately manage patient/caller interactions. Ability to utilize active listening skills to accurately assess and direct callers to the appropriate resource. Outstanding interpersonal skills. Warm and compassionate communication style. Extraordinary customer service skills with proven ability to professionally and effectively interact with all members of the patient's care team, including but not limited to: the patient, parent, primary care provider, etc. Demonstrated actions as a caring and motivated team player. Demonstrated ability to handle heavy phone volume. Ability to perform a variety of routine job tasks to meet occasional conflicting demands, time pressures, deadlines or emergencies. Strong organizational skills with a proven ability to pay attention to detail on a wide variety of complex matters. Well-developed and competent in English language, grammar, spelling and punctuation to type accurately, enter all patient information and review medical records. Ability to deal with confidential and sensitive patient information in a professional manner while complying with all HIPAA regulations. Proven record of exemplary attendance, punctuality, and reliability.

Qualifications

Preferred Skills And Abilities: Proven experience scheduling in a high-volume healthcare related call center/medical practice. Comprehensive knowledge of medical terminology. EPIC scheduling, messaging (i.e. in-basket messages), telephone encounter, and chart review skills. Proven experience using an electronic medical record system and multi-line telephones. Proven experience with ACD lines, and call queues. Spanish speaking.

Pay

Hourly Range $31.83

Schedule

Hours for this position are 10:30pm- 7pm.