Referral Specialist

Qualifications

• High school education or equivalent experience.
• 1-2 years prior office experience.
• Ability to identify and manage details.
• Excellent interpersonal and communication and problem-solving skills.
• Requires ability to input data and understand Microsoft Word, Excel, PowerPoint as well as other various software.

Requirements

• Processes new patient referrals to ensure accurate information is received and promptly scheduled with the therapist.
• Verifies each patient’s insurance coverage and obtains prior authorization when required.
• Provides correct paperwork to new patients and explains all information required prior to initial evaluation or treatment.
• Audits and tracks all information that belongs in patient medical files and ensures all files are completed prior to the closing of the files.
• General responsibilities include answering phones, office supplies, and office equipment, and assisting patients, therapists, and vendors.
• Communicates promptly, courteously, and efficiently to all incoming phone calls, customers, and vendors processing them in a timely manner.
• Handles the ordering and stocking of office supplies.
• Handle the supplies, stocking, and maintenance of the office equipment.
• Opening, posting, and distributing mail.
• Mailing of Birthday cards, Recruitment cards, and miscellaneous mailings as needed.
• Copying and typing as needed.