Referral Specialist

About the role

Tampa Family Health Centers is seeking a Referral Specialist to support the coordination, scheduling, and follow-up of patient referrals generated by primary care providers.

Essential Responsibilities

• Process and schedule patient referrals in a timely manner based on urgency
• Track and follow up on referrals to ensure completion and compliance
• Maintain accurate referral logs and documentation in the EHR
• Collaborate with providers, case managers, and external partners on referral coordination
• Verify patient eligibility and assist with referral-related documentation
• Communicate referral status updates to providers and care teams
• Aid patients with referral education and next steps
• Assist with urgent referrals and department calls as needed

Qualifications

• A high school diploma or equivalent is required
• A minimum of 1 year of referral, patient access, or healthcare administrative experience is required
• Previous medical front desk or insurance verification experience is preferred

Skills & Abilities

• Strong communication and customer service skills
• A high attention to detail and organization
• The ability to multitask in a fast-paced environment
• Proficiency with EHR systems and Microsoft Office
• The ability to prioritize workload and meet deadlines

Benefits & Rewards

• Medical, Dental, and Vision Insurance
• Life, Disability, and AD&D Insurance
• A generous PTO and 7 paid company holidays
• A 401(k) with employer contribution after one year
• An Employee Assistance Program (EAP)
• An employee discount program
• Growth and development opportunities
• Pet Insurance

Why Join TFHC?

Join a collaborative, mission-driven team dedicated to removing barriers to care and ensuring patients receive timely access to specialty services.

Work Environment

• On-site with hybrid flexibility based on department needs
• A fast-paced clinical and administrative environment
• Frequent interaction with patients, providers, and care teams