Referral Relationship Manager

Details

• Salary: $70,000–$80,000/year
• Schedule: Full-time (40 hours/week); schedule may vary based on event needs, including occasional evenings or weekends.
• Travel: Up to 4 days/week in the field, with admin time at hospitals
• Environment: Fast-paced, collaborative, relationship-driven
• Benefits: - VetBloom Access – RACE-approved CE, training, and curriculum library
  - Comprehensive Benefits – Medical, dental, vision, disability, life insurance, HSA/FSA, 401(k), and more
  - Growth & Development – Ongoing training, career progression, and a supportive network

Details: Referral Relationship Manager (RRM)

• Drive referral growth through intentional outreach, not passive check-ins
• Own your territory—build, strengthen, and expand a network of referring practices
• Create high-impact events (CE, open houses, community partnerships) that elevate your hospital’s presence
• Partner with marketing + leadership to launch campaigns, new services, and clinicians
• Use data like a strategist—tracking trends, identifying opportunities, and adjusting your approach
• Shape the referral experience by solving problems and improving how hospitals serve their partners

Qualifications

• 3-5 years of professional experience demonstrating the ability to manage multiple priorities, build relationships, communicate effectively, and drive business growth
• Experience in sales, customer service, account management, marketing, or business development roles strongly preferred
• Experience in veterinary medicine or animal health is strongly preferred
• Strong communication skills across multiple platforms (in-person, phone, email, and virtual platforms)
• Comfort using data, CRM tools, and performance metrics
• Ability to interpret basic performance metrics and use data to inform strategy and decision-making
• Ability to manage multiple priorities and think strategically

Requirements

• Valid Driver’s License, Auto Insurance, & Reliable Transportation – Frequent travel required within the region (mileage reimbursed)
• Flexibility – Some evening or weekend events may be required

Skills

• Mission-Driven: Motivated by Ethos' mission to improve the lives of pets and people through exceptional veterinary care.
• Grit & Resilience: Brings determination, persistence, and professionalism to a demanding, fast-paced environment.
• High Standards: Demonstrates strong accountability, integrity, and pride in delivering high-quality work.
• Curiosity: Actively seeks knowledge, feedback, and innovative approaches to improve outcomes.
• Self-Starter: Works independently, takes initiative, and drives results with minimal supervision.
• Relationship-Oriented: Builds trust, communicates effectively, and maintains strong professional relationships.
• Coachability & Growth Mindset: Open to feedback, adaptable, and committed to continuous improvement.
• Autonomy + Ownership – You’ll run your territory like it’s your own business
• High Visibility – Work directly with hospital leadership and growth teams
• Strategic Impact – Your work directly influences hospital success and patient access to care
• Variety in Your Day – Field visits, events, planning, strategy—no two days look the same
• Purpose-Driven Work – You’re helping pets get the care they need, when they need it

Benefits

• Drive referral growth through intentional outreach, not passive check-ins
• Own your territory—build, strengthen, and expand a network of referring practices
• Create high-impact events (CE, open houses, community partnerships) that elevate your hospital’s presence
• Partner with marketing + leadership to launch campaigns, new services, and clinicians
• Use data like a strategist—tracking trends, identifying opportunities, and adjusting your approach
• Shape the referral experience by solving problems and improving how hospitals serve their partners