Referral Relationship Manager

Ethos Veterinary Health · Chicago, IL · 4 mo ago

Business DevelopmentFull-time

About the role

We are currently hiring two RRMs to support our Chicago market—one focused on the North region and one on the South region! Each RRM will primarily support either the Chicago North or Chicago South territory, building strong relationships within their assigned region while contributing to overall market growth.

Responsibilities

Develop and execute referral outreach strategies aligned with hospital performance goals and market opportunities.
Build, maintain, and grow strong relationships with referring veterinarians, practice managers, and key decision-makers.
Maintain a consistent engagement cadence through in-person visits, phone, email, and events, tailoring outreach to individual practice needs.
Serve as the primary point of contact for the referring community, ensuring timely, professional communication.
Plan and execute CE programs, symposiums, hospital tours, open houses, and referring practice recognition events.
Track event performance, attendance, referral impact, and ROI.
Manage and grow community partnerships, including shelters, emergency responders, and local organizations.
Partner with hospital leadership and marketing teams to develop and execute campaigns promoting services, clinicians, and hospital capabilities.
Leverage centralized marketing resources to support local growth initiatives.
Collaborate on development and distribution of marketing collateral and engagement campaigns.
Utilize CRM systems, referral dashboards, and analytics tools to track performance and inform strategy.
Develop and execute a quarterly Joint Business Plan (JBP) outlining growth objectives and key initiatives.
Analyze market trends and competitive landscape to identify opportunities and risks.
Maintain deep knowledge of hospital services, specialties, and differentiators.
Monitor and evaluate the referral experience to identify gaps and improve service delivery.
Partner with hospital leadership to resolve issues and enhance referring veterinarian satisfaction.
Manage referral engagement and marketing budgets and track performance against plan.
Maintain accurate activity tracking, reporting, and documentation.
Support hospital leadership and growth initiatives as needed.

Qualifications

Associates or Bachelors degree preferred (or equivalent experience).
3–5 years of experience in roles involving relationship management, sales, marketing, customer engagement, or business development.
Veterinary or animal health industry experience strongly preferred.
Excellent communication skills across in-person, phone, email, and virtual platforms.
Strong organizational skills with attention to detail and follow-through.
Proficiency with CRM systems, reporting tools, and data-driven decision-making.

Requirements

Valid driver’s license, clean driving record, and active auto insurance.
Reliable personal transportation with ability to track mileage for reimbursement.
Ability to work occasional evenings and weekends for events and hospital activities.

Skills

Relationship management skills.
Outreach and engagement strategies.
Event planning and execution.
Marketing campaign development and execution.
Data analysis and business planning.
Referral process optimization.
Administrative and operational responsibilities.

Benefits

Comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

Pay

$85-90K annually

Schedule

~40+ hours/week, including ~3.5 days in the field engaging referring practices and 1.5 administrative day at the hospital or home office.

About Premier Veterinary Group, Chicago

Our hospital in Chicago is equipped similarly to human hospitals, offering state-of-the-art surgery suites, ICU capabilities, and a full-service in-house laboratory. We provide advanced diagnostics, minimally invasive procedures, and treatment for complex and chronic conditions, along with support from a dedicated veterinary social worker. Premier Veterinary Group delivers the highest quality emergency and specialty care 24/7/365. Our team is deeply committed to the bond between pets and their families and provides referral services across specialties including Emergency & Critical Care, Internal Medicine, Neurology, Surgery, Diagnostic Imaging, and more.

EEO Statement

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.