Referral Processor

About the role

You are a superhero when it comes to patient specimens. You’ve got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?

Responsibilities

• Workstation Log reference lab samples and assuring storage at the correct temperature until shipment to reference lab
• Assure that the correct sample has been received for the requested test(s)
• Identifies problems and either resolves them or requests assistance from the team lead, MT or supervisory personnel
• Understands the importance of accurate specimen identification; matches label and individual specimen identifiers every time
• Properly store samples that are not utilized for referral or send-a-way testing in the appropriate storage location for easy access by other departments
• Understands how to properly retrieve samples from all Apollo storage locations
• Speaks with clients or their designees in a professional manner. Communication examples include test clarification, verification of specimen arrival or request for additional patient information as needed to perform requested testing
• Data collection or logging of information as requested by supervisor/manager
• Communicates with all AEL staff verbally in a professional and timely manner. Items that may require exchange include problematic specimens, special client requests, complaints or comments that require follow-up, interface anomalies or equipment failure.
• In all communications especially when answering the phone, keep in mind you always represent the company; make sure all questions are addressed, even if this requires transfer to technical staff members or supervisors
• Rotates responsibility for weekend assignments
• Properly and promptly work all pending lists to assure