Enrollment Support Processor

About the role

The Enrollment Support Processor provides administrative support to the Regent University Enrollment Management team and department. Staff are responsible for analyzing, interpreting and reviewing all submitted academic recruit and admissions materials and updates to student records in the University records systems to ensure accuracy with all forms of data entry into these university student information systems. This position requires student record management, document control review, and adherence to University policy and procedure in relation to accurate data management. Work Location: Virginia Beach, VA

Responsibilities

• Coordinate with applicants and students to request their domestic high school and domestic university transcripts as required by Regent University’s admission requirements.
• Review and certify transcripts for accuracy, grade changes, repeats, and credits; interprets admissions and records policies associated with, but not limited to, course repetition, incomplete grades, applications, residency, and registration.
• Apply policies in a variety of procedural situations.
• Determine grade point average calculation for federal financial aid awards.
• Maintain and update school contacts and information in the CRM.
• Respond daily to email and phone communication from students and third-parties regarding transcript orders.

Qualifications

• Associate’s degree required (Bachelor’s degree preferred)
• Working knowledge of student record databases (SCT’s Banner Student Management System experience preferred)
• Attentive to detail, organized, and able to work independently in team settings
• Strong desire to work with people and positively respond to their requests for information
• Exceptional customer service skills
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity

Pay

Salary: $32,000‑$37,000 annually

Benefits

Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.