Online Account Processor

Primary Duties And Responsibilities

• Process new deposit account applications while providing excellent member service and following GECU processes, procedures, and meeting service level agreements
• Check status of assigned applications and follow up with members on outstanding items such as additional documentation, funding, etc.
• Email member onboarding communication, adhering to basic service level agreement standards
• Collaborate with internal departments to mitigate risk and potential fraud
• Promote online banking and digital services during member interactions
• Perform other duties to support the Digital Delivery Department as necessary

Education And Experience

• A high school diploma or GED is required
• Prior experience in a financial institution or related industry is preferred
• Prior knowledge of deposit accounts is preferred

Knowledge, Skills, And Abilities

• Demonstrate a high level of attention to detail
• Proficient verbal and written communication skills to interact effectively with members
• Time management and organizational skills to complete follow-ups in a timely manner
• Basic computer and data entry skills

Benefits

• Health, Dental, and Vision insurance
• Life and Disability insurance options
• Paid Time Off that accrues upon hire and includes a birthday off
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities - and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms
• And many more!

About the Role

At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Schedule

Not specified

Pay

Not specified