Referral Coordinator - Remote Texas

Responsibilities

• First point of escalation for all case related issues requiring guidance
• Daily completion of assigned patient referrals, while meeting production requirements
• Reviews, processes and supports Specialist referral requests by Concentra sites as defined by the market
• Obtains authorization for Specialist referrals and schedules appointments accordingly
• Sets up appropriate networks and Concentra Advanced Specialists when applicable
• Provides all necessary information such as medical records, prescriptions, etc. to payor
• Communicates with stakeholders, payor, employer, and patient as appropriate
• Records all appropriate information via OA/CR module of OccuSource per Concentra policy
• Builds relationships with provider, employer and payor communities
• Identifies trends or patterns in missed capture and opportunities to gain capture; communicates these ideas and trends to Lead and Supervisor
• Handles calls according to the call guidelines of the department
• Participates in quality assurance processes including but not limited to the audit program, case reviews and training sessions

Qualifications

• High school diploma or GED equivalent
• Associated Degree from an accredited college preferred
• Customarily at least one year of demonstrated experience in medical environment - service delivery (referrals, claims, insurance, billing, etc.)
• Experience with Worker's Compensation preferred
• Proficiency with scheduling/insurance verification software
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Familiarity with Microsoft Excel, Outlook, Word
• Excellent communication skills and ability to communicate (both written and orally) effectively with colleagues at all levels of the organization
• Must display proper business etiquette and be skilled in the arts of diplomacy and tact
• Excellent time management skills including the ability to multitask and prioritize in a fast-paced environment
• Exemplary ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• Excellent writing and documentation skills
• Strong attention to detail
• Ability to work independently
• Ability to handle special projects
• Ability to handle multiple tasks, projects, duties, and priorities, when assigned