Referral Coordinator - Portsmouth, NH - Float

Join Novella Infusion, where innovation meets compassion in patient care. We are seeking a detail-oriented and compassionate Medical Assistant to be a vital part of our team in Portsmouth, NH, prioritizing exceptional patient care and operational excellence.

About Novella Infusion

At Novella Infusion, we pride ourselves on providing top-notch, personalized infusion services in a welcoming and professional environment. Our newly opened centers are designed with both patients and staff in mind, offering a comfortable, modern space to deliver cutting-edge treatments. With a strong commitment to innovation and excellence, we collaborate closely with local providers to ensure the best outcomes for our patients.

Position Details

Location: Concord, NH (other locations include Rochester, Portsmouth, Derry, Bedford, or Merrimack)

Schedule

• 4 or 5 days per week
• 8:00 AM - 4:30 PM (days will be set upon hire)
• Not open on weekends

Pay

$21.00 - $25.00 per hour

Responsibilities

• Administrative Support: Answer phone calls, respond to inquiries, and relay messages to appropriate personnel.
• Referrals: Manage patient referrals to specialists, coordinate follow-ups, and keep patients informed.
• Inventory Management: Monitor medical and office supplies, place orders, and ensure proper storage.
• Patient Interaction: Greet and assist patients during check-in and check-out, verify insurance, and collect payments.
• EMR Maintenance: Accurately document findings, appointments, and updates in the electronic medical record system.
• Lab Work: Prepare and process lab samples, ensuring proper labeling and documentation.

Qualifications

• High school diploma or equivalent; certification in medical assisting or healthcare administration is a plus.
• Previous experience in a healthcare administrative or medical assistant role preferred.
• Familiarity with medical terminology and basic healthcare procedures.
• Ability to thrive in a fast-paced environment while maintaining professionalism.
• Proficient in office software.
• Must have reliable transportation.
• Must be able to lift up to 50 lbs.

Skills

• Organized Multitasker: Handle various tasks efficiently while maintaining attention to detail.
• Customer Service Focused: Provide friendly, compassionate care to patients.
• Tech-Savvy: Proficient in EMR systems and other office software.
• Strong Communicator: Excellent interpersonal and verbal skills to work effectively with patients and other team members.

Benefits

• Medical, Dental, and Vision
• PTO and 401K
• Work in a modern facility with cutting-edge healthcare practices
• Be part of a supportive, close-knit team in a growing company