Referral Coordinator - Medical Assistant (MA)

About the role

Jordan Valley Health (JVH) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical, dental, vision, and behavioral health.

Responsibilities

• Contact patients within 72 hours of discharge from either emergency room visit or hospital stay.
• Perform medication reconciliation with patients.
• Schedule appropriate follow-up appointments.
• Follow-up on referrals to ensure that appointment was kept and results have been communicated back to patient and clinic.
• Request appropriate medical records.
• Avoidance of negative outcomes by administering medication accurately, observing patient response.
• Maintain and coordinate communication among patient, staff, and physician as evidenced within medical record, client, and health care team feedback.
• Report patient needs/programs and observations regarding patient’s condition to the physician.
• Work collaboratively with other members of the healthcare team in coordination of the patient’s care as evidenced by other department feedback.
• Participate in staff development programs.
• Take direction and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless patient care.
• Participate in continuing education activities and obtain required contact hours.
• Take direction and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless patient care.

Qualifications

• 1-3 years relevant clinical experience or current valid medical assistant credentials.
• Prior job knowledge and use of electronic medical records.
• Basic Life Support (BLS) required, must obtain within first 90 days of employment.

Skills

• Respect and regard for the dignity of all patients, families, visitors, and fellow employees.
• Effective working relations and work effectively as part of a team.
• Safe implantation of basic preventative, therapeutic, and nursing care of assigned patient.
• Collaboration within the team and performance in-line with this team-based healthcare delivery model.

Benefits

• Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits.
• Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
• Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.
• Dental and Vision Coverage: Dental insurance through Cigna’s DPPO network and vision coverage through EyeMed’s Insight network.
• Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
• Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
• Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.
• Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.
• Pay on Demand: Available.
• Holidays: Nine paid holidays per year.

Health Requirements

• All employees are required to provide proof of vaccination for Flu, Hepatitis B and Tuberculosis (TB) as part of our commitment to maintaining a safe and healthy workplace.