Referral Coordinator

Responsibilities

• Provide referral details and appointment arrangements for patients needing specialists or external medical visits.
• Verify patient insurance information is accepted by partnering institutions.
• Follow up with patients to ensure specialist visits are complete and referral notes, imaging notes, and reports are obtained from external providers and scanned into the chart.
• Complete requests for follow-up, referrals, and manage tasks in NextGen by the end of the work week.
• Stay up to date with external referral sources and provide appropriate referral options for patients based on services needed and ability to pay.
• Initiate and complete pre-authorization for medications and Durable Medical Equipment as needed.
• Service and respond to customer and patient questions, issues, and/or concerns within 48–72 hours of initiation.
• Securely and accurately document all patient information using the Electronic Health Record.
• Actively participate in agency performance improvement initiatives such as chronic care management for UDS measures and PCMH standards.
• Ensure timely submission of paperwork and reports.
• Communicate with other clinics, specialists, physicians, and management.
• Perform other duties as assigned to support NTACHC’s Mission, Vision, and Values.
• Perform accurate charting in the medical record in accordance with NTACHC policies and HIPAA compliance/confidentiality rules and regulations.
• Keep up to date and comply with all emails, intranet updates, policies/procedural updates, and retraining as required.
• Understand all emergency protocols and respond accordingly.
• Other duties as assigned.