Referral Coordinator

About the role

Join Our Fun, Family-Oriented Office Team in Goose Creek!

Griswold Care Pairing for Charleston is growing quickly, and we’re excited to welcome a new member to our close-knit office family. If you’re passionate about making a real difference in the lives of families during challenging times, thrive in a dynamic environment, and enjoy coming into a supportive, upbeat office every day, this could be the perfect opportunity for you!

What You’ll Do

• Partner with our Office Manager on scheduling, marketing, recruiting, and key administrative tasks that keep our office running smoothly.
• Conduct thoughtful telephone intakes and initial home visits (using our company vehicle) with new or prospective clients — explaining our services and helping secure service agreements.
• Perform follow-up visits with existing clients to ensure their satisfaction and the highest quality of care.
• Manage all scheduling needs, including caregiver placements, replacements, and substitutions.
• Resolve client, family, and caregiver concerns with empathy, professionalism, and creative problem-solving.
• Maintain accurate, up-to-date client and caregiver files to support compliance with internal, state, and federal standards.
• Screen, interview, and thoughtfully match caregivers to clients’ unique needs.

What You’ll Bring

• A nurturing, empathetic heart and genuine compassion for others.
• Excellent communication skills with a warm, professional phone presence.
• High emotional intelligence and strong problem-solving abilities.
• Strong organizational skills, attention to detail, and solid documentation habits.
• Enthusiasm for working in a fast-paced, varied, and rewarding role where no two days are exactly alike.

Why Griswold?

• Competitive salary and benefits package, including 6 paid holidays, sick time, and vacation days.
• Health Insurance and 401k Retirement Plan.
• Performance bonus opportunities.
• Additional perks: Employee Assistance Program, AFLAC, and TelaDoc.

At Griswold

We are an equal opportunity employer committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

Ready to bring your energy and compassion to a team that feels like home?

Apply today and help us continue growing our Charleston family!