Referral Coordinator (29323)

Responsibilities

• Receive and review referral requests from primary care physicians and other healthcare providers via fax and referral software management systems (e.g. Leading Reach)
• Verify insurance and eligibility information for referred patients
• Ensure that all referral documentation is complete and accurate
• Coordinate and schedule appointments for referred patients with our specialist providers
• Communicate appointment details and instructions to patients, including any necessary preparations
• Act as the primary point of contact for referred patients, addressing their inquiries and concerns promptly and professionally
• Educate patients on the referral process and assist with any required paperwork
• Maintain accurate and organized electronic records of referrals, authorizations, and patient interactions
• Maintain communication with referring providers regarding status of referrals
• Prepare and submit necessary reports to clinic management
• Ensure that all referral processes adhere to clinic policies and regulatory guidelines
• Continuously assess and improve referral coordination procedures for maximum efficiency and patient satisfaction
• Light data entry and other related office duties

Qualifications

• Excellent organizational and communication skills
• Strong commitment to patient satisfaction