Referral Clerk Sleep Medicine

About the role

Referral Clerk Sleep Medicine is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service. Supports the teams in meeting state compliance goals.

Responsibilities

• Manage administrative intake of members
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
• Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles
• Handle resolution/inquiries from members and/or providers
• Ability to update patient's charts
• Answer incoming and outgoing calls
• Enter all data into the electronic health record according to company policies and procedures
• Ability to support front office staff as needed
• Performs other duties as assigned

Requirements

• High School Diploma / GED
• 1+ years of computer proficiency experience in Microsoft Office and demonstrates solid computer skills to include typing and talking at the same time and navigating through multiple screens
• 1 + years of customer service experience or healthcare experience

Preferred Qualifications

• Experience working within the health care Industry and with health care insurance
• Experience working in a hospital, physician's office or medical clinic setting
• A clerical or administrative support background
• Experience working in a call center
• Knowledge of ICD-9 and CPT codes
• Knowledge of referral processing procedures

Soft Skills

• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay and Schedule

• This is a 40-hour week, 8-hour shift schedule, Monday through Friday between the hours of 7:30 am to 5:30 pm PST.
• The schedule will be determined by the manager upon hire.

Location

Location: 3680 Samaritan Dr. Third Floor, Corvallis, OR 97330 (Sleep Medicine Office)

Company Information

• Competitive base pay
• Full and comprehensive benefit program
• Performance rewards
• Management team who demonstrates their commitment to your success

UnitedHealth Group

• Drug-free workplace
• Equal Employment Opportunity/Affirmative Action employer
• Committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes

Our Mission

Helping people live healthier lives and making the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life.

Environmental Commitment

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Recognition

We’re honored to be recognized for our exceptional work culture