Referral Clerk

Key Responsibilities

• Process and coordinate all assigned routine outgoing patient referrals in accordance with CHCS, Inc. policies and procedures.
• Aid with urgent and stat referrals as needed to ensure timely patient care.
• Track referral status, including appointments kept and missed, and follow up appropriately.
• Notify patients of referral appointments via phone or mail.
• Communicate with providers regarding missed appointments, delays, or barriers to care.
• Document patient concerns and referral updates in the EMR system.
• Collaborate with specialty care providers to ensure required documentation is submitted and received.
• Maintain accurate referral records by monitoring receipt of consultation reports.
• Aid patients in overcoming barriers by utilizing community resources.
• Obtain insurance authorizations for specialty services when required.
• Collaborate with team members to ensure efficient workflow and coverage of referral duties.

Qualifications

• A high school diploma or equivalent is required.
• An associate degree is preferred.
• Previous experience in a healthcare or administrative setting is preferred.
• Familiarity with electronic medical records (EMR) systems is helpful.
• Knowledge of medical terminology and referral processes is beneficial.
• Strong organizational, communication, and multitasking skills are essential.
• The ability to maintain confidentiality and handle sensitive information is crucial.