Referral Clerk
for each heading only if there is real content.
We have content:
- About TVHC: paragraph about organization.
- Benefits: list of benefits.
- Compensation: $22.00 - $23.48 per hour.
- Schedule: full-time 40 hrs, Mon-Fri, occasional Saturday.
- Responsibilities: long list.
- Requirements: bullet list.
- Qualifications: bullet list.
- Skills? Not explicitly separate; maybe combine with Qualifications? The instruction says include a section only when posting has real specific content. There's no explicit "Skills" heading; we could omit Skills section.
- About the role: The description starts with "Description The Referral Clerk position...". That could be considered About the role. We'll put that as About the role section.
We must not repeat job title as heading. So we will not put "Referral Clerk" as heading.
We need to remove boilerplate: cookie/navigation/legal/EEO etc. Not present.
We need to use - for any list of duties/requirements/benefits. So for Responsibilities, Requirements, Qualifications, Benefits we need lists.
For prose, use
.
We need to preserve all substantive information; do not invent or summarize away detail.
We need to output only HTML fragment.
Let's craft:
About the role
The Referral Clerk position at Tiburcio Vasquez Health Center, Inc. (TVHC) plays a vital role in making timely linkages for patients in need of external referrals to specialty and follow-up services. The Referral Clerk performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. Patient services are the key priority in this position requiring the Referral Clerk to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.
Responsibilities
- Performs general clerical duties in support of patient services according to the needs of the clinic and as directed by the Referrals Department Supervisor, provider(s) and nursing staff. These include but are not limited to answering phones, photocopies, faxing, typing, completing forms, etc.
- Works with patient scheduling system to meet the needs of patients seeking referrals.
- Works independently and collaboratively as part of a team to ensure the timely processing of patient referrals in accordance with level of priority based on provider’s notes in patient’s medical record. This includes making linkages between patients and service providers in an acceptable timeframe to ensure continuity of care.
- In a detail-oriented manner, assists providers in filling out proper documentation for referrals/authorization as required by service provider(s).
- Assist patients in scheduling initial appointments as well as follow-up appointments.
- Completes necessary forms and assists patients in navigating through the paperwork and processes involved with making a successful referral.
- Utilizing diplomacy and tact, assists patients in troubleshooting connections with external service providers in order to remove barriers to services, whether real or virtual.
- Handles all interactions with patients in a friendly customer-service and solutions-oriented manner.
- Responsible for obtaining timely authorization from patients’ insurance carrier as needed.
- Tracks all data from referrals into a computer data system.
- Provides ad-hoc reports to the Referrals Department Supervisor and/or Medical Director on status for referrals upon request.
- Follows-up with patients and/or outside medical facilities to determine if patient kept their scheduled appointment.
- Works with providers to address failed appointments in the interest of achieving best possible outcomes for patients.
- Works collaboratively with other medical facilities, providers and community agencies to maintain up-to-date resource guides of facilities where patients are referred.
- Provides administrative back-up support to the Referrals Department Supervisor and/or Medical Director as assigned and as necessary for the smooth and efficient operation of the clinic.
- Attends staff and medical meetings, as required.
- Acts in capacity as interpreter, as needed.
- Performs all duties and service in full compliance with TVHC’s Service Excellence Standards.
- Performs all duties in support of successful EHR/EPM implementation.
- Works with external venders, or third parties and may be known as TVHC’s referral coordinator for the purpose of communication.
- Performs additional duties, as assigned by the Referrals Department Supervisor and/or Medical Director and in support of quality assurance and improvement.
Requirements
- High School Diploma, or G.E.D required.
- One year experience as a referral clerk or similar experience preferred.
- Computer knowledge consistent with health center information system; education/training or work experience in computer basics and data entry highly preferred.
- Knowledge of medical terminology preferred.
- Bilingual in English and Spanish highly preferred.
Qualifications
- Excellent communication skills at level necessary for understanding and relaying instructions to participants and for accurately documenting participants’ information.
- Ability to work together with all staff members, multi-task and work effectively in a fast-moving environment.
- Culturally sensitive and demonstrated ability and effectiveness working with ethnically diverse populations.
- Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
- Ability to travel as required to perform duties.
Benefits
- Medical (100% paid co-payments, premiums, etc.)
- Dental
- Vision (including dependent and domestic partner coverage)
- Generous paid leave benefits including holidays
- Flexible Spending Accounts
- Retirement plans with an Employer match
- Tuition reimbursement
- Monthly treats
- Pet insurance
- More (as described)
Pay
$22.00 - $23.48 per hour, depending on experience. This position is represented by SEIU, with compensation and benefits determined by the terms of the Collective Bargaining Agreement (CBA). Salary is based on the wage scales outlined in the agreement. Beyond base pay, TVHC provides a comprehensive compensation package that supports the health, wealth, and career development of our employees.
Schedule
This is a full-time position, working 40 hours per week, typically Monday through Friday, with occasional Saturday hours.
We need to ensure we didn't include any heading with empty content. All sections have content.
Check for any duplicated lines: we removed "The above statements are intended to describe the general nature..." that's part of responsibilities? Actually it's a note after responsibilities. Should we include that? It's substantive? It's a disclaimer about not exhaustive list. Might be considered boilerplate but it's part of job description. The instruction: remove duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. That line is not exactly boilerplate but it's a generic statement. Might be okay to keep? It's not duplicated. However it's not a duty; it's a note. Could be considered part of responsibilities section. Safer to include as a list item? It's not a duty but a note. Could be included as a after responsibilities. But we already used
for responsibilities; we could add a after the list. The instruction: Use
- for any list of duties/requirements/benefits, and
for prose. So we can keep responsibilities as list, and then add a
for that note.
Similarly after qualifications maybe there is no extra note.
Let's adjust: after responsibilities list, add a
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and expectations required of the position.
Now ensure we didn't miss any other substantive info: The description also mentions "Performs all duties and service in full compliance with TVHC’s Service Excellence Standards." Already in responsibilities list.
Also "Performs all duties in support of successful EHR/EPM implementation." Already.
Also "Works with external venders, or third parties and may be known as TVHC’s referral coordinator for the purpose of communication." Already.
Also "Performs additional duties, as assigned by the Referrals Department Supervisor and/or Medical Director and in support of quality assurance and improvement." Already.
Now check for any mention of "About TVHC" we placed in About the role? Actually we placed About the role with description of role. But we also have About TVHC paragraph. Should we have a separate "About TVHC" section? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It didn't list About TVHC. So we should incorporate that content into About the role? The About TVHC is about the organization, not the role. But we could treat it as part of About the role (maybe as a brief description of employer). However the instruction says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It's examples, not exhaustive. But we should follow the pattern: include a section only when posting has real specific content. The posting has "About TVHC:" paragraph. That's specific content about the employer. Could be placed under a heading like "About TVHC". But the examples didn't include that. However we could still include a heading "About TVHC" if we think it's appropriate. The instruction says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". The "e.g." suggests those are examples, not an exclusive list. So we can add About TVHC heading.
But we must not repeat job title as heading. That's fine.
We need to decide: Should we have About the role and About TVHC both? The posting includes a description of the role (first paragraph) and then "About TVHC:" paragraph. So we could have two sections: About the role (the first paragraph) and About TVHC (the second). That seems reasonable.
Let's restructure:
About the role
The Referral Clerk position at Tiburcio Vasquez Health Center, Inc. (TVHC) plays a vital role in making timely linkages for patients in need of external referrals to specialty and follow-up services. The Referral Clerk performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. Patient services are the key priority in this position requiring the Referral Clerk to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.
About TVHC
Tiburcio Vasquez Health Center is a nonprofit community health center dedicated to promoting the health and well-being of our community by providing accessible, high-quality care through the integration of primary care, dental care, WIC support, mental health counseling, community
. We need to preserve all substantive information; do not invent or summarize away detail. We need to output only HTML fragment. Let's craft:
About the role
The Referral Clerk position at Tiburcio Vasquez Health Center, Inc. (TVHC) plays a vital role in making timely linkages for patients in need of external referrals to specialty and follow-up services. The Referral Clerk performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. Patient services are the key priority in this position requiring the Referral Clerk to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.
Responsibilities
- Performs general clerical duties in support of patient services according to the needs of the clinic and as directed by the Referrals Department Supervisor, provider(s) and nursing staff. These include but are not limited to answering phones, photocopies, faxing, typing, completing forms, etc.
- Works with patient scheduling system to meet the needs of patients seeking referrals.
- Works independently and collaboratively as part of a team to ensure the timely processing of patient referrals in accordance with level of priority based on provider’s notes in patient’s medical record. This includes making linkages between patients and service providers in an acceptable timeframe to ensure continuity of care.
- In a detail-oriented manner, assists providers in filling out proper documentation for referrals/authorization as required by service provider(s).
- Assist patients in scheduling initial appointments as well as follow-up appointments.
- Completes necessary forms and assists patients in navigating through the paperwork and processes involved with making a successful referral.
- Utilizing diplomacy and tact, assists patients in troubleshooting connections with external service providers in order to remove barriers to services, whether real or virtual.
- Handles all interactions with patients in a friendly customer-service and solutions-oriented manner.
- Responsible for obtaining timely authorization from patients’ insurance carrier as needed.
- Tracks all data from referrals into a computer data system.
- Provides ad-hoc reports to the Referrals Department Supervisor and/or Medical Director on status for referrals upon request.
- Follows-up with patients and/or outside medical facilities to determine if patient kept their scheduled appointment.
- Works with providers to address failed appointments in the interest of achieving best possible outcomes for patients.
- Works collaboratively with other medical facilities, providers and community agencies to maintain up-to-date resource guides of facilities where patients are referred.
- Provides administrative back-up support to the Referrals Department Supervisor and/or Medical Director as assigned and as necessary for the smooth and efficient operation of the clinic.
- Attends staff and medical meetings, as required.
- Acts in capacity as interpreter, as needed.
- Performs all duties and service in full compliance with TVHC’s Service Excellence Standards.
- Performs all duties in support of successful EHR/EPM implementation.
- Works with external venders, or third parties and may be known as TVHC’s referral coordinator for the purpose of communication.
- Performs additional duties, as assigned by the Referrals Department Supervisor and/or Medical Director and in support of quality assurance and improvement.
Requirements
- High School Diploma, or G.E.D required.
- One year experience as a referral clerk or similar experience preferred.
- Computer knowledge consistent with health center information system; education/training or work experience in computer basics and data entry highly preferred.
- Knowledge of medical terminology preferred.
- Bilingual in English and Spanish highly preferred.
Qualifications
- Excellent communication skills at level necessary for understanding and relaying instructions to participants and for accurately documenting participants’ information.
- Ability to work together with all staff members, multi-task and work effectively in a fast-moving environment.
- Culturally sensitive and demonstrated ability and effectiveness working with ethnically diverse populations.
- Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
- Ability to travel as required to perform duties.
Benefits
- Medical (100% paid co-payments, premiums, etc.)
- Dental
- Vision (including dependent and domestic partner coverage)
- Generous paid leave benefits including holidays
- Flexible Spending Accounts
- Retirement plans with an Employer match
- Tuition reimbursement
- Monthly treats
- Pet insurance
- More (as described)
Pay
$22.00 - $23.48 per hour, depending on experience. This position is represented by SEIU, with compensation and benefits determined by the terms of the Collective Bargaining Agreement (CBA). Salary is based on the wage scales outlined in the agreement. Beyond base pay, TVHC provides a comprehensive compensation package that supports the health, wealth, and career development of our employees.
Schedule
This is a full-time position, working 40 hours per week, typically Monday through Friday, with occasional Saturday hours.
We need to ensure we didn't include any heading with empty content. All sections have content. Check for any duplicated lines: we removed "The above statements are intended to describe the general nature..." that's part of responsibilities? Actually it's a note after responsibilities. Should we include that? It's substantive? It's a disclaimer about not exhaustive list. Might be considered boilerplate but it's part of job description. The instruction: remove duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. That line is not exactly boilerplate but it's a generic statement. Might be okay to keep? It's not duplicated. However it's not a duty; it's a note. Could be considered part of responsibilities section. Safer to include as a list item? It's not a duty but a note. Could be included as aafter responsibilities. But we already used
- for responsibilities; we could add a
- for any list of duties/requirements/benefits, and
for prose. So we can keep responsibilities as list, and then add a
for that note. Similarly after qualifications maybe there is no extra note. Let's adjust: after responsibilities list, add a
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and expectations required of the position.
Now ensure we didn't miss any other substantive info: The description also mentions "Performs all duties and service in full compliance with TVHC’s Service Excellence Standards." Already in responsibilities list. Also "Performs all duties in support of successful EHR/EPM implementation." Already. Also "Works with external venders, or third parties and may be known as TVHC’s referral coordinator for the purpose of communication." Already. Also "Performs additional duties, as assigned by the Referrals Department Supervisor and/or Medical Director and in support of quality assurance and improvement." Already. Now check for any mention of "About TVHC" we placed in About the role? Actually we placed About the role with description of role. But we also have About TVHC paragraph. Should we have a separate "About TVHC" section? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It didn't list About TVHC. So we should incorporate that content into About the role? The About TVHC is about the organization, not the role. But we could treat it as part of About the role (maybe as a brief description of employer). However the instruction says "usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It's examples, not exhaustive. But we should follow the pattern: include a section only when posting has real specific content. The posting has "About TVHC:" paragraph. That's specific content about the employer. Could be placed under a heading like "About TVHC". But the examples didn't include that. However we could still include a heading "About TVHC" if we think it's appropriate. The instruction says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". The "e.g." suggests those are examples, not an exclusive list. So we can add About TVHC heading. But we must not repeat job title as heading. That's fine. We need to decide: Should we have About the role and About TVHC both? The posting includes a description of the role (first paragraph) and then "About TVHC:" paragraph. So we could have two sections: About the role (the first paragraph) and About TVHC (the second). That seems reasonable. Let's restructure:
About the role
The Referral Clerk position at Tiburcio Vasquez Health Center, Inc. (TVHC) plays a vital role in making timely linkages for patients in need of external referrals to specialty and follow-up services. The Referral Clerk performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. Patient services are the key priority in this position requiring the Referral Clerk to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.
About TVHC
Tiburcio Vasquez Health Center is a nonprofit community health center dedicated to promoting the health and well-being of our community by providing accessible, high-quality care through the integration of primary care, dental care, WIC support, mental health counseling, community
after the list. The instruction: Use