Appointment Clerk

About the role

Roadtex Transportation is a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs through no sailing schedules, a nationwide network of 32 strategically placed temperature-controlled facilities, state-of-the-art tracking, and specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics, expanding transportation management solutions and providing a national warehouse footprint with advanced temperature-controlled transportation.

Responsibilities

• Schedule, confirm, and update appointments for customers, clients, or vendors.
• Communicate professionally via phone, email, and internal systems to coordinate appointment details.
• Verify necessary information such as availability, service requirements, and documentation.
• Maintain accurate appointment logs, records, and reports.
• Follow up on missed or rescheduled appointments to ensure continuity of service.
• Collaborate with other departments (such as dispatch, operations, or customer service) to ensure smooth scheduling and operational efficiency.
• Handle inquiries and resolve scheduling conflicts or issues promptly.
• Maintain confidentiality and adhere to company policies and procedures.

Requirements

• High school diploma or equivalent; associate degree preferred.
• 1–2 years of experience in scheduling, administrative support, or customer service.
• Strong organizational and multitasking skills with high attention to detail.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word) and scheduling or logistics software.
• Ability to remain calm and professional under pressure and manage competing priorities.

Skills

• Experience in a logistics, transportation, or healthcare environment (preferred).
• Familiarity with CRM or TMS (Transportation Management System) software.
• Bilingual skills (English/Spanish) a plus.

Benefits

For more information about our benefit offerings, please visit our careers page.