Medical Appointment Clerk

Qualifications

• Education: High School Diploma or GED equivalent.
• Experience: At least 6 months of experience in a medical office or appointment scheduling role
• Typing speed of at least 50 WPM is required.
• Ability to clearly speak, read, and understand English
• Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
• Experience using electronic medical record systems preferred
• Licence / Certification: Basic Life Support (BLS) certification (AHA or Red Cross) required

Responsibilities

• Schedule, reschedule, and cancel patient appointments using MHS GENESIS in accordance with clinic and access-to-care standards.
• Answer incoming calls and respond to secure messages while meeting call response time and customer service requirements.
• Verify patient eligibility and demographic information prior to booking appointments.
• Cookordinate referrals, consults, and specialty care appointments as directed.
• Maintain accurate appointment schedules, logs, and clinic templates.
• Document no-shows, cancellations, refusals, and appointment outcomes using approved procedures.
• Rout telephone consults and messages to appropriate clinical staff.
• Ensure compliance with HIPAA, Privacy Act, and DoD information security requirements.