Referral Clerk

About the role

The Referral Clerk will schedule appointments with physician offices, hospitals and other facilities for diagnostic procedures and specialist referrals. Responsible for obtaining prior authorizations from insurance companies on diagnostic procedures ordered. Collaborates professionally with all clinical staff such as physicians, nursing, radiology techs and patients in coordinating referral appointments and procedures. Designated as the contact person for all referrals in the Urgent Care department across all Urgent Care locations.

Responsibilities

• Schedule appointments with physician offices, hospitals, and other facilities for diagnostic procedures and specialist referrals.
• Obtain prior authorizations from insurance companies for diagnostic procedures ordered.
• Collaborate professionally with clinical staff—including physicians, nursing, radiology technicians—and patients to coordinate referral appointments and procedures.
• Serve as the designated contact person for all referrals in the Urgent Care department across all Urgent Care locations.

Qualifications

• Education: High School diploma or equivalent.
• Job Knowledge: Strong communication skills; ability to maintain a calm demeanor under stressful working conditions; professionalism and courtesy in person and by phone at all times.
• Physical Demands and Working Conditions: Ability to work under stressful conditions and handle a heavy workload; ability to perform/withstand extended periods of sitting and being on the phone.