Referral Center Intake Specialist

About the role

AuthorCare Collective is seeking a Referral Center Intake Specialist. This is a full‑time hybrid position, Monday‑Friday 10:00 am – 7:00 pm with rotating weekends and holidays. The specialist assists prospective patients and families by explaining the organization's services and programs, insurance information, admission criteria, and related details. They begin the referral process, providing clerical support for admissions and patient care services, handling incoming and outgoing email, and performing data entry. AuthorCare Collective’s mission is to empower people to be active participants in their care journey, enabling them to live on their own terms through personalized support for mind, body, and spirit; patients remain the authors of their life story, and the organization helps them author more moments that matter regardless of illness stage.

Responsibilities

• Answer the Referral Center phone line, take referrals, and enter referral data into the database.
• Provide hospice and palliative phone consults, explaining services, reimbursement sources, and transfer of services.
• Support walk‑in referrals.
• Obtain physician consent to be attending and certifications of terminal illness.
• Request and obtain patient medical records, scan them into the EMR.
• Collect data and update communication in the EMR.
• Notify the appropriate team of new referral information and patient location.
• Ensure the team has proper paperwork prior to scheduling assessment visits.
• Schedule RN patient visits appropriately.
• Ensure all required paperwork for signatures is in place.
• Coordinate smooth transition of services.
• Make follow‑up telephone calls as needed to ensure complete information for admission.
• Work closely with Hospital Liaison, Community Liaison, and other Referral/Intake team members for rapid turn‑around of referrals.

Requirements

• Associate degree or equivalent work experience.
• Minimum of one‑year office experience in a position using medical secretary skills.
• Successful completion of an administrative program preferred.
• Computer/data processing training or experience preferred.
• Healthcare experience preferred.
• Knowledge of medical terminology preferred.
• Ability to type 50 wpm preferred.
• Valid state‑issued driver’s license required.
• Must carry automobile liability insurance at limits required by the agency.
• Must have own transportation.

Benefits

• Paid time off (PTO)
• Seven paid holidays
• Flexible work schedules
• Medical, dental, vision, disability, and life insurance
• Employee engagement activities
• 403B match after 12 months of service

Schedule

Full‑time hybrid, Monday‑Friday 10:00 am – 7:00 pm with rotating weekends and holidays.