Referral Assistant

Essential Job Duties

• Answers incoming departmental calls, ensuring that all calls are handled or routed as appropriate.
• Assists Referral Specialists in communicating with patients regarding scheduled appointments and/or tests.
• Uses appropriate method of communication based upon timing of appointments, as established in departmental protocol.
• Assists in the established tracking process as directed by the Referral Manager and/or Referral Specialists.
• Documents activity in the EHR as directed by the Referral Manager and/or Referral Specialists.
• Performs other duties as assigned.

Qualifications

• High School diploma
• Medical office experience preferred
• Experience in medical record documentation preferred

Skills

• Excellent telephone etiquette
• Clerical skills such as filing and completion of forms
• Legible handwriting
• Ability to operate office equipment
• Able to follow through on assignment in a timely manner
• Ensures that patient confidentiality is maintained at all times
• Able to communicate effectively with, and relate to, a diverse population
• Able to follow oral and/or written instructions
• Able to work independently and as a team member
• Must exhibit excellent customer service skills

Physical Requirements

• Must be able to sit, stand, and/or walk for an entire workday
• Must be able to lift, carry, push, pull, and/or twist while holding up to 25 lbs. occasionally

Schedule

Full-time; flexible and variable hours.