Referral and WorkQueue Coordinator

Job Title: Referral and WorkQueue Coordinator Classification: Part Time/1099 Contractor Work Structure: Fully Remote Shift: Monday-Friday; 2-3 hours per day/10-15 hours per week* Team: Clinical Operations Reporting to: Clinical Eligibility Lead Location: United States Compensation: $20 per hour (Additional hours may be available as enrollment projects arise) About Us: One in three people die of heart disease - it's time to change that. We're redesigning heart health from the ground up so that everyone can live fuller lives. Our team consists of mission-driven clinicians, engineers, and professionals attacking a problem using evidence-based research and guidelines for cardiovascular rehabilitation. We're working to deliver exercise and wellness for the older adult cardiovascular disease using telemedicine. We are dedicated to delivering exceptional services that enhance the lives of our patients. Job Summary: The Referral and WorkQueue Coordinator will be responsible for monitoring and updating patient referrals within Epic EMR. This role ensures referrals are accurate, appropriately routed and progressing through the referral process by coordinating with the Aviary Health Care Team. Responsibilities Monitor and maintain assigned referral WorkQueues in EpicUpdate referral status, scheduling information, benefit details and other relevant information in EpicIdentify and escalate referrals that are missing information or require additional action to clinical teamConduct ineligibility notification calls, providing clear explanationsMaintain accurate and timely documentation in the EHR and Aviary Health systems Qualifications Experience working in a clinical administrative roleEpic or general EMR: 3 yearsMedical terminology: 1 yearProficient computer skills, including experience with Zoom, Google Suite, and EMR experienceStrong written and verbal communication skillsUnderstanding of patient confidentiality and HIPAA requirementsNote: This is a 1099 Contractor position only.