Referral and WorkQueue Coordinator

About the role

The Referral and WorkQueue Coordinator will monitor and update patient referrals within Epic EMR to ensure they are accurate, appropriately routed, and progressing through the referral process.

Responsibilities

• Maintain assigned referral WorkQueues in Epic
• Update referral status, scheduling information, benefit details, and other relevant information in Epic
• Identify and escalate referrals that are missing information or require additional action to the clinical team
• Conduct ineligibility notification calls, providing clear explanations
• Maintain accurate and timely documentation in the EHR and Aviary Health systems

Qualifications

• Experience working in a clinical administrative role
• Epic or general EMR: 3 years
• Medical terminology: 1 year
• Proficient computer skills, including experience with Zoom, Google Suite, and EMR experience
• Strong written and verbal communication skills
• Understanding of patient confidentiality and HIPAA requirements