Referral and Authorization Clerk

At Crouse Medical Practice, our focus is on improving the lives of our patients. This focus drives us to recruit the best employees to support our patients. Our practice fosters an inclusive environment that prioritizes work-life balance, welcoming individuals from all backgrounds to join our close-knit work family.

About the role

Provides referral support for the professional teams through positive customer service, diagnostic appointment scheduling, processing insurance authorization, maintaining and organizing appropriate documentation, copying, faxing completed orders, and other clerical duties as required. Works with the physicians, managers and staff to promote quality and cost-effective daily operations. Establishes and maintains good interpersonal relationships with patients, their families, the public, and co-workers. Collaborates with all other staff to assist the patient and facilitate successful patient interaction with the practice team. Reflects and carries forward the mission and goals of the practice both internally and throughout the community.

Requirements

• High School diploma.
• Minimum two years experience in healthcare.
• Proven ‘team player’ experience.
• Demonstrated experience in computer use.
• Understanding of insurance carrier authorization process.
• Knowledge of current ICD-10 and CPT-4 codes.

Qualifications (Desirable)

• Demonstrated competence in interpersonal and intra-professional relations.
• Associates degree or certificate from medical assisting or secretarial school.
• Experience in medical terminology.
• Knowledge of EMR systems.

Benefits

• Monday-Friday work week with no mandatory overtime.
• Supportive team environment.
• Competitive starting rates based on experience.
• Annual salary increases.
• Opportunities for professional growth & stability within a fast-growing medical practice.
• Longevity and consistency of management.
• Perfect attendance award.
• Tuition reimbursement program.
• Employee referral program.
• Affiliation with Crouse Hospital.
• Generous Health/Dental/Vision & Life insurance.
• Flexible spending account or Health savings account – available first of the month following date of hire.
• Employee assistance program.
• 15 days of paid time-off within first year of employment.
• 7 paid holidays annually.
• 401k with 4% employer match.

Pay

$18.00 - $23.00 per hour, based on experience.

Schedule

Full-Time, Days, 8:30am - 5:00pm.