Referral and Authorization Clerk

Position Description

Provides referral support for the professional teams through positive customer service, diagnostic appointment scheduling, processing insurance authorization, maintaining and organizing appropriate documentation, copying, faxing completed orders, and other clerical duties as required.

Works with the physicians, managers and staff to promote quality and cost effective daily operations.

Establishes and maintains good interpersonal relationships with patients, their families, the public and co-workers.

This position works collaboratively with all other staff to assist the patient and facilitate successful patient interaction with the practice team.

This position reflects and carries forward the mission and goals of the practice both internally and throughout the community.

Requirements

• High School diploma.
• Minimum two years experience in healthcare.
• Proven ‘team player’ experience.
• Demonstrated experience in computer use.
• Understanding of insurance carrier authorization process.
• Knowledge of current ICD-10 and CPT-4 codes.

Desirable Qualification

• Demonstrated competence interpersonal and intra professional relations.

Education/Certification/Licensure

• Associates degree or certificate from medical assisting or secretarial school.
• Experience in medical terminology.
• Knowledge of EMR systems.