Reference and Administration Specialist.

About the role

In support of Dartmouth Libraries work to spark discovery, the Reference and Administration Specialist supports inquiry about and access to special collections and archival materials. Under the supervision of the Special Collections Librarian for Teaching and Scholarly Engagement, provides both on-site and remote reference services relating to special collections materials, monitors the Special Collections Reading Room, assists users with the handling of materials, and provides administrative support for operations of Rauner Special Collections Library. This is a hybrid work location eligible position. Located in Hanover, NH at Rauner Special Collections Library, Webster Hall Room 009.

Responsibilities

• Manages incoming e‑mail reference questions (responding directly or forwarding to staff) – 35% of time
• Manages and coordinates day‑to‑day administrative operations of Rauner Special Collections Library, handling confidential/sensitive questions – 20%
• Provides reference service and referrals in the Special Collections reading room to a diverse community, focusing on Dartmouth community research and instructional needs – 20%
• Supervises student assistants responsible for digitization and reference support – 5%
• Reviews and proposes updates to public services policies and procedures based on patron interactions and technology trends – 5%
• Participates in outreach efforts (social media, exhibits, teaching, public events) – 5%
• Maintains and compiles usage statistics, suggests service changes based on analysis – 5%
• Stays current on emerging trends and practices in special collections public services – 5%
• Demonstrates professionalism and collegiality; performs other duties as assigned.

Requirements

Bachelor’s degree or equivalent combination of education and experience.

Skills

• 3+ years of relevant experience
• Demonstrated ability to work effectively in a public service environment
• Experience working in a library or other cultural heritage institution
• Excellent oral and written communication skills
• Ability to work discreetly with sensitive or confidential materials
• Ability to work independently and collaboratively

Qualifications

Preferred qualifications:

• Experience working with rare or fragile materials
• Advanced degree in library science or a humanities field

Pay

Hiring range: $23.02 – $26.43 per hour.

Schedule

Regular full‑time, 37.5 hours per week, 12 months per year; hybrid work arrangement (on‑site/remote).