Administrative Specialist

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Summary

Performs duties of an Administrative Associate but with some authority to step outside confines of established procedures. They are also considered the subject‑matter authority in the administrative area for the department/clinic.

Responsibilities

• Assisting in developing budgets, monitoring expenditures, and reconciling financial statements.
• Investigating discrepancies and processing corrective actions.
• Coordinating and completing special projects independently or in cooperation with other groups as assigned.
• Determining administrative needs and making arrangements for conferences, meetings, seminars or other related activities.
• Extracting and compiling data from written sources, individuals, and/or databases and providing interpretation.
• Managing departmental information systems.
• Preparing complex databases, reports, charts, graphs, spreadsheets at designated intervals as requested.
• Composing formal correspondence and documents for internal or external circulation.
• Serving as point person for all complex customer service and administrative issues.
• Interpreting and communicating policies/procedures to other parties based on knowledge of the organization and departmental guidelines.
• Routinely providing guidance and direction to lower‑level staff.
• Assisting with screening applications and conducting initial interviews of entry‑level staff as needed.
• Investigating patient and provider complaints and providing reports with root causes and service recovery.

Education Requirements

High school diploma or GED required; higher‑level degree may satisfy this requirement.

Professional Experience Requirements

• Two (2) years of clerical or administrative experience.
• If Bachelor’s degree, no years of clerical or administrative experience required.
• If Associate’s degree, one (1) year of clerical or administrative experience required.

Knowledge, Skills, and Abilities

• Customer Focus: prioritizes customer needs and resolves problems.
• Technical expertise: proficient with Microsoft Office and able to learn the scheduling system.
• Coachability: receptive to feedback and embraces continuous improvement.
• Accountability: manages performance to meet expected results and customer requirements.
• Fiscal responsibility: understands insurance processes and budget‑resource relationships.
• Coaching: shares information and provides support to help others succeed.
• Conflict Resolution: uses interpersonal skills to reduce tension and achieve agreement.
• Problem Solving: applies logic and intuition to reach effective solutions.

Pay

Salary range: $19.12 – $27.17 per hour (hiring range). Pay offers are determined by experience and internal equity.

Schedule

Full‑time, 40 hours per week, day shift.

Benefits

This is a State position employed by UNC Health Care System with UNC Health benefits. Employees who are currently participants in TSERS or ORP may continue participation.