Reduction Specialist | Personal Injury

Company Overview

Join an award‑winning personal injury law firm. At The Ward Law Group, our mission is simple: changing lives—one client at a time. Recognized as one of the Best Places to Work for consecutive years, we deliver exceptional legal representation while fostering a collaborative, innovative, and high‑accountability culture. Our core values—faith, accountability, leadership, loyalty, and service to clients, teammates, and community—guide everything we do.

Responsibilities

• Negotiate hospital liens, medical provider balances, and other healthcare‑related claims under attorney supervision and firm procedures.
• Review medical bills, verify outstanding balances and applicable insurance payments, and obtain supporting documentation.
• Submit reduction requests, follow up with providers and lienholders, and secure written confirmation of agreements.
• Manage a high‑volume reductions caseload, prioritize aging files, and resolve outstanding items that delay closing.
• Maintain accurate balances, negotiation notes, agreements, and case updates in Litify.
• Coordinate with attorneys and closing staff to verify figures for closing statements and support settlement disbursements.
• Keep clients informed about reduction progress and refer legal questions or disputes requiring legal analysis to the appropriate attorney.
• Meet departmental expectations for reduction results, turnaround times, productivity, and accuracy.

Requirements

• At least two years of hands‑on plaintiff personal injury reductions experience.
• Direct experience negotiating hospital and medical provider balances, with the ability to explain strategies and measurable results.
• Experience independently managing reductions from balance verification through written agreements and closing coordination.
• Bilingual English and Spanish, with strong negotiation and client communication skills.
• Ability to manage a high‑volume caseload using legal case management software; Litify experience preferred.

Qualifications

• Bilingual English and Spanish.
• Experience negotiating hospital and provider reductions.
• Experience preparing closing statements and settlement disbursements.
• Knowledge of PIP, health insurance liens, Letters of Protection (LOPs), and medical provider billing practices.
• Experience negotiating directly with medical providers within a plaintiff personal injury law firm.
• Prior experience working in a reductions department.
• Experience managing a demand department or overseeing demand teams (preferred, but not required).

Location & Schedule

This position is based in our New York office, 5 days a week: 535 5th Ave, New York, NY 10017. Position type: Full‑time, 8:30 AM – 5:00 PM EST.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Professional development and continuing education support.
• Collaborative, growth‑oriented team environment.
• Medical, dental & vision coverage.
• Hospital plans.
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available.
• Life insurance (company‑paid basic life and AD&D, plus voluntary options for employee and dependents).
• Company‑paid short‑ and long‑term disability.
• Health & dependent care spending accounts (HSA & DCFSA).
• Employee Assistance Program.
• Tuition assistance.
• Paid time off and paid holidays.