Recurring Revenue Manager

Duties And Responsibilities

Revenue Ownership for Connected Assets

• Manage revenue from installed and connected devices, including software subscriptions, connection fees, data services, and other recurring charges.
• Ensure every billable connection is billed correctly and that no active connection is missed.
• Keep an accurate, up-to-date list of installed assets and the revenue tied to each one.

Billing Accuracy and Revenue Recovery

Billing Accuracy and Revenue Recovery

• Find and fix billing problems, such as unbilled connections, missed fees, or incorrect pricing.
• Compare operational records with invoicing records to confirm billing is complete and accurate.
• Recover missed revenue through corrected billing, process improvements, and system fixes.

Revenue Growth

Revenue Growth

• Identify ways to increase the average revenue earned from each connection.
• Sell additional software, services, warranties, or upgrades to existing customers.
• Work with Sales and Product teams to improve pricing, packages, and revenue strategies.

Process and System Management

Process and System Management

• Create and maintain clear processes for activating and onboarding new connections, starting and checking billing, managing renewals, cancellations, and asset lifecycle changes.
• Serve as the business owner for systems that support recurring revenue, such as ERP, CRM, and connection tracking tools.
• Improve and automate revenue processes to reduce manual work and errors.

Data, Reporting, and Accountability

Data, Reporting, and Accountability

• Build and maintain dashboards that track important measures, including installed connections compared with billed connections, revenue earned per connection, customer loss, time to activate new connections, and billing accuracy.
• Missed revenue and recovered revenue.
• Share regular reports with executive leaders on revenue performance, risks, and opportunities.

Cross-Functional Leadership

Cross-Functional Leadership

• Work with Finance, Sales, Operations, IT, and Customer Support to keep revenue processes aligned and running smoothly.
• Serve as the main contact for issues that affect recurring revenue or billing accuracy.
• Help teams stay accountable for revenue tied to installed assets.

Knowledge And Skills

• Strong ability to analyze data and compare records for accuracy.
• Experience using ERP, CRM, and large data systems.
• Ability to find and capture revenue opportunities.
• Strong communication, teamwork, and follow-through skills.
• Experience with recurring revenue or SaaS business models.
• Experience generating revenue from installed equipment, connected devices, or similar assets.
• Knowledge of pricing, billing systems, and revenue operations.

Requirements

• Bachelor’s degree in Finance, Business, Analytics, or related field.
• 5+ years of experience in revenue operations, finance, recurring revenue, SaaS, or a related field.