Recurring Revenue & Billing Coordinator

About the role

Silco Fire & Security is seeking a dedicated and detail-oriented Recurring Revenue & Billing Coordinator to join our team. This position plays a key role in supporting the company’s recurring revenue operations by ensuring accurate and timely billing, maintaining customer service agreements and account information, and resolving billing-related questions. The ideal candidate will be highly organized, detail-oriented, and comfortable working across departments to ensure recurring revenue is accurately billed, tracked, and maintained.

Responsibilities

• Serve as a point of contact for customers regarding billing inquiries, contact updates, and service-related issues.
• Collaborate with sales, customer service, and technical teams to ensure seamless coordination of RMR-related activities.
• Maintain accurate records of customer contracts, billing information, and recurring revenue history in the company and central station databases.
• Generate accurate and timely invoices for recurring services provided to customers.
• Continuously evaluate and improve RMR processes to enhance efficiency and customer satisfaction.

Qualifications

• Prior experience in contract management, billing, or customer service roles.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Strong attention to detail and organizational skills.
• Strong organizational and time management abilities, with the capacity to prioritize tasks effectively.
• Ability to work independently and collaboratively in a team environment.

Benefits

• Medical, dental, and vision insurance.
• Aflac and Flexible Spending Account (FSA).
• Company-paid short-term disability and life insurance.
• Company-paid training.
• 401(k) program with company matching.
• Tuition reimbursement.
• Paid holidays and generous paid time off.

Employment at Silco is contingent upon completing and passing a background check and drug screen.