Recurring Revenue & Billing Coordinator

Silco Fire & Security isn’t just a company, it’s a mission. Every day, our team plays a vital role in protecting lives and property for over 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant. As the market leader in the Midwest, Silco is a growing, family-owned company with over 500 employees working from our headquarters in Cincinnati and branches in Dayton, Columbus, Toledo, Akron, Cleveland and Louisville. Recognized as a Top Workplace and named to the Inc. 5000 list of fastest-growing private companies, we have a long-standing track record of success and ambitious goals for the future.

About the role

Silco Fire & Security is seeking a dedicated and detail-oriented Recurring Revenue & Billing Coordinator to join our team. This position plays a key role in supporting the company’s recurring revenue operations by ensuring accurate and timely billing, maintaining customer service agreements and account information, and resolving billing-related questions. The ideal candidate will be highly organized, detail-oriented, and comfortable working across departments to ensure recurring revenue is accurately billed, tracked, and maintained.

Responsibilities

• Serve as a point of contact for customers regarding billing inquiries, contact updates, and service-related issues.
• Collaborate with sales, customer service, and technical teams to ensure seamless coordination of RMR-related activities.
• Maintain accurate records of customer contracts, billing information, and recurring revenue history in the company and central station databases.
• Generate accurate and timely invoices for recurring services provided to customers.
• Continuously evaluate and improve RMR processes to enhance efficiency and customer satisfaction.

Requirements

• Prior experience in contract management, billing, or customer service roles.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Strong attention to detail and organizational skills.
• Strong organizational and time management abilities, with the capacity to prioritize tasks effectively.
• Ability to work independently and collaboratively in a team environment.

Benefits

• Competitive compensation package.
• Medical, dental, and vision insurance.
• Aflac and Flexible Spending Account (FSA).
• Company-paid short-term disability and life insurance.
• Company-paid training.
• 401(k) program with company matching.
• Tuition reimbursement.
• Paid holidays and generous paid time off.

Employment at Silco is contingent upon completing and passing a background check and drug screen.