Recruitment and Intake Specialist - Bilingual Spanish Required

The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive.

About the role

This position plays an important role in advancing our mission and supporting the communities we serve. Responsible for recruitment efforts to advertise, attract, and engage clients to El Barrio services. Provides initial job seeker engagement through intake and eligibility for job seekers interested in workforce services.

Responsibilities

• Assists with identifying and implementing appropriate promotional and recruitment plans that effectively increase job seeker enrollment, in particular but not exclusive to specific target populations.
• Supports community and internal programs by promoting El Barrio through events, meetings, and recruitment.
• Builds and maintains relationships with potential clients and recruitment sources.
• Screens, interviews, completes intake process, and verifies applicants’ eligibility requirements for the corresponding program.
• Be thoroughly familiar with El Barrio programs, career profile, and eligibility requirements to participate in recruitment fairs and present information sessions outlining opportunities, working conditions, training, and related workforce development topics that will attract and enroll potential job seekers into the program.
• Maintains relationships with contract partners to support and monitor referrals.
• Collects, updates, and maintains data relevant to recruiting and intake.
• Provides data entry support across the Workforce program.
• Responsible for accurate reporting in various internal and external CRM systems.
• Applies evaluations, tests, or any general assessment to program applicants, as applicable.
• Calls and mails letters to potential job seekers for pre-engagement activities immediately upon a referral to ensure participants receive detailed expectations in order to process their enrollment timely.

Requirements

• Bilingual proficiency in English and Spanish (both oral and written) is required.
• High School Diploma or equivalent required; advanced education or vocational training is a plus.
• Experience in a related field such as workforce development or social services is preferred.
• Minimum 1 year of relevant exposure to or experience with clients experiencing challenges in finding employment.
• Proficient in using electronic platforms (e.g., Microsoft Office Suite, internet research, database management, and virtual learning platforms).
• Requires travel to other facilities and meetings as needed; reliable transportation is required, and a valid driver’s license and personal vehicle are strongly preferred.
• Availability to work outside of standard business hours, including evenings and weekends, to accommodate program requirements and client needs, as well as participation in trainings and meetings.

Qualifications

• Demonstrated experience working with young adults, 18-24, looking for employment, continuing education, or career readiness, is a plus.
• Demonstrated experience working with young adults, 14-24, in shelters, residential facilities, foster care, or juvenile justice-impacted settings, is a plus.

Benefits

• Choice of medical and dental plans
• Health Savings Account
• Flexible Spending Account for Health and Dependent Care
• Vision
• Support for continuing education and credential renewal
• Life Insurance
• Retirement Savings (401k) with a company contribution
• Mental Health Support
• Employee Assistance Program
• Calm Subscription
• Short and Long-term Disability