Recruitment and Admissions Coordinator

At the University of Michigan School for Environment and Sustainability (SEAS), we are at the forefront of building a more sustainable and just world for all by transforming the impact of higher education and reimagining the future. We advance action through innovation, research, education, and engagement in society, developing leaders empowered to halt the climate crisis and create an environmentally sound future.

About the Role

As the Recruitment and Admissions Coordinator, you will provide primary operational support for student recruitment, yield, communications, and CRM (Customer Relationship Management) activities across SEAS programs, with additional support for admissions and application review operations. You will help ensure prospective student engagement is timely, accurate, well-coordinated, and responsive. This position supports recruitment strategy by managing inquiries, coordinating recruitment events, assisting with communication production, maintaining CRM data, supporting student ambassador activities, and managing follow-up efforts. The role also contributes to selected admissions and enrollment processes that strengthen the prospective student experience and support SEAS enrollment goals.

This position is included in the bargaining unit represented by University Staff United, AFT Local 284, AFL-CIO. It may be eligible for remote and/or flexible work opportunities at the discretion of the hiring department, with an expectation of being on campus two days per week. Travel and occasional evenings or weekends are required during recruitment cycles. Candidates must be legally authorized to work in the United States; visa sponsorship is not available.

Responsibilities

• Recruitment Operations and Prospective Student Support
  • Respond to prospective student inquiries across email, phone, and virtual channels, providing accurate guidance on SEAS programs, admissions requirements, deadlines, and funding timelines.
  • Create and deliver highly effective presentations about SEAS programs and initiatives to internal and external audiences.
  • Plan and execute recruitment and yield events, managing all logistics including outreach, registration, staffing, materials, and post-event follow-up.
  • Represent SEAS at recruitment events and fairs, engaging prospective students and supporting timely lead follow-up.
  • Coordinate student ambassadors and volunteers while contributing to recruitment content development, including copy drafting, collateral support, and website updates.
• Communications and Data Management
  • Maintain accurate and well-organized CRM records for prospects, applicants, events, and recruitment activities, completing data tasks such as list pulls, imports, tagging, and quality checks.
  • Produce timely, accurately segmented recruitment and yield communications aligned with approved strategy, including digital and print materials, email content, flyers, brochures, and infographics.
  • Track engagement, event attendance, inquiry trends, and follow-up needs to support data-informed recruitment planning.
  • Prepare clear reports, dashboards, and briefing materials while identifying and escalating recurring CRM or workflow issues.
• Application Workflow and Administrative Support
  • Support accurate and timely application reviews through document checks, status tracking, and deadline follow-up.
  • Provide consistent applicant support throughout the application, review, and enrollment cycle.
  • Support maintenance of accurate tracking records related to applications, decisions, and enrollment activities.
  • Assist in preparation of organized materials and reports to support admissions decisions and enrollment follow-up.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• Two or more years of experience in one or more of the following contexts: admissions, recruitment, student services, program or event coordination, outreach, or customer service in a higher education context.
• Demonstrated experience with CRM systems, application platforms, or enterprise tools to manage records, communications, or workflows (e.g., Salesforce, Slate, M-Pathways, Business Objects, or similar).
• Ability to organize and prioritize work during high-volume or seasonal periods.
• Ability to handle student records and confidential information in accordance with institutional policies.
• Strong written, verbal, and interpersonal communication skills, with a demonstrated ability to provide professional, student-centered service.
• Demonstrated ability to collaborate across multiple teams and contribute to inclusive, student-centered environments.

Desired Qualifications

• Experience supporting CRM functions such as data entry, list management, event modules, communication builds, or reporting.
• Commitment to the mission of SEAS in creating a sustainable and just world for all.

Schedule

This position may require travel and occasional evenings or weekends during recruitment cycles. It is expected to be on campus two days per week.