Recruiting Supervisor - Technician Recruiting Center

Our Penske hiring team is expanding, and we are seeking a Recruiting Supervisor to lead a centralized hiring center team focused on hiring diesel technicians across North America. This role involves managing, training, coaching, and motivating a recruiting and hiring center staff while collaborating with internal customers, including location managers, to assess hiring needs and provide updates on hiring activity.

Responsibilities

• Manage daily operations of Hiring Specialists, ensuring proper prioritization of recruiting needs, workload distribution, and business continuity.
• Assist with issue resolution and promote behaviors that enhance customer satisfaction.
• Ensure strong collaboration between Operations leaders, HR leaders, and all Recruiting team members to align staffing needs and activities.
• Verify Hiring Specialists follow Penske’s recruiting process consistently through quality selection, audits, assessments, and customer feedback.
• Oversee team management activities, including hiring, performance management, associate relations, expense report management, training, and compliance with company programs.
• Lead team engagement activities to ensure job satisfaction and workforce productivity.
• Serve as a subject matter expert for staffing processes and systems, including contact center technologies (NICE), telephony systems, Salesforce.com, Oracle Recruiting Cloud, and other CRM/marketing tools.
• Handle special assignments and tasks as assigned by management, such as process improvement initiatives or short-term projects.

Requirements

• Bachelor’s degree or equivalent years of relevant recruiting work experience and leadership.
• 2+ years of team leadership experience, or 3+ years of Penske experience with a record of highly successful performance and increasing responsibility.
• Prior responsibility for leading a team to execute defined outputs through training, engagement, coaching, development, and conflict management (e.g., recruiting team management, contact center management, retail management, or driver/terminal management).
• At least 3 years’ experience as a recruiter or as a manager responsible for interviewing and hiring.
• Experience hiring vehicle repair technicians preferred.
• Recruiting team or contact center management experience highly preferred.
• Strong organizational, documentation, and analytical skills.
• Detail-oriented, self-motivated, and able to prioritize effectively.
• Ability to communicate effectively in-person and in writing with candidates, peers, managers, and leadership.
• Bilingual Spanish communication skills a plus.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, and complete Penske’s employment application process, including background investigation and drug screening.

Physical Requirements

• Read, communicate verbally and in writing, remember and analyze information, and follow instructions or guidelines.
• Stand, walk, and sit for extended periods; frequently use hands to touch, handle, and feel; and occasionally lift and/or move up to 25 lbs/12 kg.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

This position is based at Penske’s regional corporate location in Beachwood, OH.