Recruiting Operations Specailist

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes.

About the role

This role blends hands-on recruiting expertise with day-to-day, customer and worker-facing operations. You'll source, screen, and onboard workers across all classifications while also serving as a local point of contact for customers and Wonoloers where you will resolve issues quickly, build meaningful relationships, and improve the processes that support every placement and shift. This is a hybrid role with some travel to customer sites and local hiring events expected, alongside remote recruiting and operations work. We welcome qualified candidates located in the Boston area and willing to travel within the market.

Responsibilities

• Bring expert-level knowledge of outbound recruiting strategies, screening practices, and onboarding experiences to place and retain workers.
• Source and attract candidates through outbound recruiting platforms, existing worker pools, and hiring events; schedule and conduct interviews to assess relevant knowledge, skills, and aptitude, running experiments to determine effectiveness and maintaining organized notes and SOPs.
• Develop and maintain job descriptions and specifications so the Recruiting Team is well-equipped for interviews and workers receive an accurate picture of the role and expectations.
• Support both Wonolo app and W-2 onboarding processes, working closely with the W-2 Onboarding team to minimize idle time between screening and placement.
• Serve as a local point of contact for customers and workers, monitoring performance of placed candidates and responding quickly to day-of or last-minute issues (no-shows, worker concerns) with fast, effective solutions.
• Travel to Wonolo customer locations (e.g., warehouse or production facilities) to build influential candidate and customer relationships and coordinate with the local Market Team on Wonoloers' on-site experience.
• Identify opportunities for process improvement across recruiting and worker operations, and track metrics (e.g., application-to-interview, interview-to-placed, market performance) to gauge efficiency and inform strategic decisions.
• Partner with Central Operations, Marketing, Product, and regional Market/Sales teams to align on broader strategic initiatives.

Requirements

• Proven work experience as a recruiter (in-house or staffing agency) and/or 1+ years of experience in staffing, consulting, or operations.
• Solid ability to conduct different types of interviews (structured, competency-based, video, phone, reference checks, etc.).
• Familiarity with HR databases, Applicant Tracking Systems (ATS), and Candidate Management Systems (CMS).
• Proven experience building effective relationships with internal and external stakeholders.
• Proficient at interpreting data, identifying trends, and using insights to make informed decisions and solve problems.
• Comfortable planning, executing, and monitoring projects in a fast-paced, ambiguous environment with minimal guidance.
• Excellent communication and interpersonal skills; bilingual ability in English and Spanish a plus.
• Access to reliable transportation and the ability to travel within the Boston area.

Nice to haves

• Marketplace and/or startup experience.
• Experience in the industrial/warehousing environment.

Pay

The expected pay range for this position is $27-36/hour. Individual total compensation will be determined based on factors including location, skill level, and years and depth of relevant experience. Additionally, this role is eligible to participate in Wonolo’s equity plan.

Benefits

• The opportunity for growth in a mission-driven and well-funded start-up.
• Meaningful equity.
• 100% of medical, dental, and vision insurance premiums covered for you.
• Generous parental leave plan.
• Cell phone reimbursement and company laptop.
• Retirement plans as well as life and disability insurance.
• Access to no-cost on-demand mental health support, including counseling, mindfulness and meditation, and wellbeing courses.
• Team outings, happy hours, company off-sites, and more.

Schedule

This role will work Monday–Friday during business hours, though early mornings and evenings may be required during peak periods.