Recruiting Operations and Programs Manager

About the role

In this role, you will sit at the intersection of recruiting strategy and operational excellence—responsible for assessing our current state and systematically building the processes that enable our global recruiting team to hire at pace and scale. This is a hands-on role for someone with a builder's mentality who is excited to write the playbook, not just follow one.

You'll work closely with the Senior Manager of Recruiting Operations and leaders across the business to drive end-to-end improvements in how we attract, evaluate, and land the best talent. From scaling tooling and optimizing workflows to partnering cross-functionally on hiring quality and data insights, you'll have a direct impact on one of Ripple's most critical business functions.

Responsibilities

• Evaluate, implement, and own the end-to-end recruiting tech stack; build relationships with tool partners, integrate new features into existing workflows, and review usage quarterly to drive recruiter behavior
• Lead cross-functional initiatives to scale recruiting processes, partnering closely with team members across People, Engineering, and the business
• Develop and own automated reporting for recruiters and senior leadership—both independently and in partnership with the internal BI team—to enable data-driven hiring decisions
• Analyze recruiting data (pipeline health, pass-through rates, candidate experience signals) and translate insights into actionable recommendations for programs
• Advise senior leadership and executives, telling a story with data and crafting hiring strategy
• Build AI-enabled workflows that add efficiency to the recruiting function
• Implement Workday position management for headcount planning, working closely with Finance and People Ops
• Partner with the Media team to redesign and update Talent Brand collateral including video content
• Design and maintain training programs and documentation for all recruiting processes, including new team member onboarding
• Collaborate with the Early Talent team on analytics, talent brand, marketing initiatives, and recruiting events

Requirements

• Deep admin-level expertise across modern recruiting systems including Greenhouse, Gem, Workday, Textio; experience implementing Ashby or Ashby reporting and AI tools such as Juicebox and Metaview
• Hands-on experience leading or playing a significant role in HRIS and ATS integrations; comfortable working with APIs and building automations to close process gaps
• Strong background in people analytics or recruiting data management: able to visualize data and tell a compelling story to diverse audiences; basic SQL knowledge
• Executive presence: confident bringing ideas, recommendations, and results to managers and department leaders
• Passionate about systems, tooling, and finding creative solutions to operational challenges; has led full-cycle vendor procurement from market evaluation through implementation
• Builds strong relationships with vendors and drives accountability for results
• Experience with global hiring, including familiarity with GDPR, EEO/OFCCP compliance, and employment considerations for EMEA and APAC regions
• Pro-actively and independently finds opportunities to improve process; thrives in fast-paced, ambiguous environments; brings strong change management instincts and organizational skills
• 4+ years in a senior recruiting operations or people operations role
• Bonus: Experience managing or supporting a data warehouse implementation to enable automated reporting; has built Tableau dashboards from scratch

Pay

For positions that will be based in NY, the annual salary range for this position is $144,000 USD - $180,000 USD. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.

Benefits

• A learning environment where you can dive deep into the latest technologies and make an impact; a professional development budget to support other modes of learning
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in
• Bi-weekly all-company meeting—business updates and ask-me-anything style discussion with our Leadership Team
• Team offsites, team bonding activities, happy hours, and more
• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend
• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy—work with your manager to take time off when you need it
• Industry-leading parental leave policies and family planning benefits
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events