Recruiting Consultant

About the role

The Recruiting Consultant is responsible for talent acquisition, developing client specific recruitment plans, interviewing and proactively marketing candidates to customers. Accountable for contract employee relations and customer satisfaction. Work includes research/ sourcing, cold calling, interviewing candidates and managing the placement process.

Responsibilities

• Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.
• Serves as a team member or subject matter expert on formal projects or within the department.
• Engages in change affecting her/him, communicating appropriately with supervisor.
• Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
• Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
• Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
• Provides employee relations support to contract employees and work directly with key customer contacts to monitor employee performance.
• Recruiting activity includes research/ sourcing, cold calling, interviewing candidates and managing the placement process.
• Interviews job applicants and presents and assigns them to appropriate clients.
• Manages database of unassigned candidates and updates their availability.
• Conducts orientations to familiarize new employees with the client company and share assignment specific information.
• Posts positions to various job boards and manages candidate flow generated by these postings.
• Sources candidates for client opportunities using traditional methods and makes use of non-traditional networking, social media, direct recruiting/ cold calling and professional associations/ additional research.
• Maintains standards of confidentiality. Releases information only when proper written procedures have been used.
• Regularly attends job fairs, college interview days or other outreach programs.
• Participates in weekly meetings and provides regular updates to management and team with regard to the status of all current openings and any client management issues.
• Maintains a safe and orderly work environment.
• Completes background checks including criminal, educational and Social Security checks when necessary.
• Captures pre-employment drug testing or other compliance requirements, as requested by client.

Requirements

• Two years of college education or experience equivalency, and a minimum of 3 years' experience.
• Experiences related to customer service environments requiring verbal and non-verbal communication skills.
• Previous experiences related to human resource, customer service and/or recruitment.
• Ability to operate personal computer and/or placement software.
• Must work flexible schedule based on business needs. Additional nights/weekends may be required as business warrants.

Qualifications

• Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
• Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
• Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
• Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
• Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Skills

• Customer Service
• Communication
• Problem Solving
• Change Management
• Employee Relations
• Recruitment
• Research
• Sourcing
• Interviewing
• Database Management
• Client Management
• Community Engagement

Benefits

It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case. Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change. In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Pay

Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria when determining placement within the salary range for this position.

Schedule

Flexible schedule based on business needs. Additional nights/weekends may be required as business warrants.