Recruiter

Recruiter position based in Northampton, MA.

About the role

The Recruiter provides full-cycle recruitment support across both the Centralized and Non-Centralized Hiring Processes, ensuring programs receive consistent, high-quality recruitment partnership regardless of their hiring needs. This role flexes between high-volume, structured centralized hiring and more specialized or program-specific decentralized recruitment efforts.

Responsibilities

• Full-Cycle Recruitment Across Both Hiring Processes
  • Manage recruitment for roles assigned through either the Centralized or Non-Centralized Hiring Process.
  • Conduct structured phone screenings and interviews using established tools and scorecards when applicable.
  • Guide candidates through all stages of the recruitment process, ensuring timely communication and a positive experience.
  • Adjust recruitment strategies based on role complexity, volume, and program needs.
• Program Partnership & Hiring Manager Collaboration
  • Serve as a consistent recruitment partner to assigned programs, providing continuity and expertise.
  • Conduct intake conversations to clarify job requirements, competencies, workflow expectations, and timelines.
  • Provide regular updates on candidate pipelines, search progress, and hiring timelines.
  • Offer recommendations on candidate selection, structured interview practices, and process improvements.
• Candidate Sourcing & Pipeline Development
  • Develop sourcing strategies for specialty, administrative, clinical, and hard-to-fill roles.
  • Leverage job boards, professional networks, passive sourcing, and targeted outreach campaigns.
  • Maintain ongoing talent pools for recurring or high-volume roles.
• Collaboration & Mentorship
  • Collaborate closely with the Senior Recruiter to ensure consistent hiring workflows and documentation standards.
  • Support TA Specialists by modeling effective screening, communication, and ATS documentation practices.
  • Coordinate with the TA Administrative Coordinator on reference checks and pre-offer components.
• Documentation, Compliance & Workflow Execution
  • Document all recruitment activities and candidate interactions in the ATS accurately and promptly.
  • Ensure workflow steps — centralized or decentralized — are completed consistently and according to TA standards.
  • Recommend workflow enhancements and participate in process improvement initiatives as assigned.

Requirements

• Associate’s degree in HR, Social Work, Healthcare Administration, Business, or related field required; Bachelor’s degree preferred — or equivalent experience.
• 2+ years full-cycle recruitment experience, preferably including clinical/professional roles.
• Strong communication, sourcing, and relationship-building skills.
• Experience with behavioral or competency-based interviewing preferred.
• Proficiency with ATS systems.
• Adaptable, relationship-driven, organized, and comfortable managing a dynamic portfolio of searches.
• Valid driver’s license and ability to travel throughout Western MA.

Benefits

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.

Pay

$24-28/hour

Schedule

Monday through Friday, 9:00 AM to 5:00 PM

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.