Recruiter

About the role

The Temp Recruiter is responsible for sourcing, screening, interviewing, and testing qualified candidates for various contact center programs at ibex. They work closely with the ibex Recruiting team and partner with local universities, colleges, and technical schools to attract and engage potential candidates.

Responsibilities

• Utilize job boards, social media platforms, and targeted online advertising to attract potential candidates for emergency call center positions at ibex.
• Partner with local universities, colleges, and technical schools to recruit students and recent graduates who may be interested in gaining experience in emergency management.
• Attend job fairs, networking events, and community outreach programs to raise awareness about the job opportunities at ibex.
• Engage and nurture candidates by highlighting the importance of the work being done at ibex and the opportunity for growth and development within the organization.
• Develop a recruitment email campaign to keep potential candidates engaged and informed about the hiring process and timeline.
• Host informational webinars and virtual open house events to provide candidates with an overview of the position requirements and the benefits of working at ibex.
• Build a talent pipeline by developing a pool of potential candidates who have expressed interest in working at ibex but may not be available immediately.
• Maintain regular communication with the talent pool through email updates, newsletters, and social media posts to inform them about job opportunities and upcoming events.
• Conduct periodic check-ins with the talent pool to assess their availability and interest in joining the ibex EOP team.
• Implement a comprehensive onboarding program for new hires to ensure they are properly prepared to go into training and equipped to handle emergency calls during a storm.
• Recognize and reward outstanding performance among the EOP employees to foster a positive and supportive work environment so they will return for future events.
• Monitor and evaluate recruitment efforts by hitting key performance metrics, conducting regular surveys and feedback sessions, and adjusting recruitment strategies and tactics based on feedback and data analysis to ensure ongoing success in sourcing and retaining a qualified workforce for the ibex EOP project.

Qualifications

• Must be at least 18 years of age.
• Minimum Associate Degree or College Coursework in Business Administration, Human Resources, or a related field is required.
• 1-2 years of experience with high volume recruitment preferred.
• Experience in a call center environment is required.
• Experience with icims or similar applicant tracking system is a plus.
• Must possess technical aptitude including proficiency in using MS Office suite, Google Suite, social media platforms and teleconferencing applications.

Skills and Abilities

• Well-developed applicant sourcing, screening and behavioral interviewing skills.
• Ability to make sound screening and hiring decisions, independently.
• Comfortable speaking to large groups.
• Strong attention to detail.
• Focused and proactive approach to work tasks.
• Strong interpersonal and relationship building skills.
• Professional communication style, presentation and solid business acumen.
• Able to maintain a high sense of urgency without sacrificing accuracy and details.
• Acts with high integrity, including handling confidential and sensitive information.
• Demonstrated organization skills.
• Must be comfortable multi-tasking and prioritizing within a high-volume, fast-paced environment.
• Must be a team player who is flexible and able to work from any location and outside of regular work schedule.