Recreational Attendant

About the role

Manage day-to-day responsibilities to warmly welcome guests, ensure smooth arrivals and departures, address member needs at the main desk, and maintain the swimming pool area—keeping it clean, safe, and visually appealing. Perform routine manual tasks to uphold cleanliness, sanitary conditions, and the overall appearance of the facility, ensuring a welcoming environment for all.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk-related activities, including:
  • Answering phones, checking members into the system, and processing new member sign-ups.
  • Conducting tours for prospective members.
  • Processing membership and class payments, cancellations, and freezes.
  • Booking classes and court reservations; maintaining rental logs (including swimming & running logs).
• Respond to member questions and concerns in a timely and professional manner.
• Assist in maintaining the neatness and cleanliness of the club (bathrooms, offices, hallways, windows, sidewalks, and pool deck).
• Administer first aid or CPR according to prescribed procedures and notify emergency medical personnel when necessary.
• Keep the pool and hot tub clean and up to safety standards (measure pH/chlorine, vacuum, inspect valves/drains/decks).
• Develop working knowledge of the Recreational Services Fitness Program to provide customer service in the Fitness Center.
• Provide assistance to patrons by correctly spotting basic lifts.
• Receive and record pool chemical supplies.

The company reserves the right to add or change duties at any time.

Requirements & Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or guest relations.
• Passion for fitness and health with an upbeat attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact positively and professionally.
• Basic computer proficiency and mathematics.

Certifications

• First Aid and CPR/AED Certification for the Professional Rescuer (Required).

Physical Demands & Work Environment

• Continual standing, walking, and talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Visually recognize an emergency, distinguish colors, and utilize peripheral/distance/close vision.
• Work in wet or humid conditions; exposure to motor noises, potential toxic/caustic chemicals, and moving mechanical parts.

Schedule

Part-Time (5 - 25 hours/week).