Recreation Supervisor

About the role

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

The Recreation Supervisor will be responsible for creating personalized guest interactions, ensure the accuracy of the bike/golf cart rental process, be competent in all budgetary financials, oversee arrival and departure of all guest equipment, coach Associates, and maintain proper record keeping.

Responsibilities

• Responsible for scheduling associates
• Overseeing department cleanliness and department organization
• Ensuring all standards are met
• Competent handling guest complaints in a professional manner
• Train Associates
• Serve as a primary resource regarding local weather conditions, incoming and outgoing tides, leisure land and water activities, and bike and golf cart rentals

Qualifications

• College Degree or educational equivalent preferred
• 2 years of managerial experience
• Luxury hospitality experience is a plus
• Strong passion for customer service; experience handling and resolving guest concerns in a timely manner
• Must be organized
• Strong verbal communication skills – ability to communicate effectively with guests and vendors
• Have a vast array of knowledge about recreational activities applicable to the area
• Work tasks are performed indoors and outdoors with no effective protection from weather
• Must be able to stand and exert well‑paced mobility for up to 4 hours
• Must be able to lift up to 60 lbs. on a regular and continuing basis
• Must be able to push and pull carts and equipment weighing up to 250 lbs frequently
• Must be able to bend, stoop, squat and stretch to fulfill equipment handling tasks