Recreation Supervisor

Job Responsibilities

• Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage.
• Captures registration functions and transportation for all guests.
• Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients.
• Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas:
• Check in and check out functions
• Ensures proper execution of Lobby Ambassador Program
• Guest orientation of the local area and the conference center facilities
• Proper telephone service technique and PBX operation
• Handling of guest mail, messages and special deliveries
• Cooking reservations for guest transportation
• Maintains a limited supply of sundries and restocks as necessary.
• Issuing and monitoring safe deposit boxes
• Opening and closing of support staff cashier banks.
• Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
• Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.
• Communicate closely with all departments to ensure a seamless guest experience.
• Establish, implement, and follow all emergency procedures.

Qualifications

• A positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.
• A strong knowledge of personal computers is essential.
• Experience in all facets of providing guest services.
• Must be able to lead, motivate, and communicate effectively with others.
• Strong organizational abilities.
• Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge?s supervisor.
• Must be able to read, write, and clearly speak English.

Physical Demands

• This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing.
• This role may also require uniforms and/or usage of Personal Protective equipment (PPE).