Recreation Operations Division Manager

About the role

The Recreation Operations Division Manager performs responsible work in directing the planning, management, and operations of departmental functions overseeing and supervising the operations of recreation services at City Aquatic Facilities, Recreation Centers, Skatepark, and special events. Work is performed under the limited supervision of the Deputy Director of Recreation.

Responsibilities

• Manages the overall operations, services, and personnel in city Aquatic Facilities, Recreation Centers, Skatepark, and special events.
• Supervises, coaches, trains, motivates, assigns, and monitors work activities, and evaluates the performance of subordinate supervisors and employees within assigned units.
• Establishes professional standards for work quality, quantity, performance, and accountability.
• Assists subordinate supervisors with complex/problem situations and provides technical expertise, guidance, and leadership.
• Participates in the development and implementation of short- and long-term goals, operating objectives, strategies, and plans for supervisors in their assigned units.
• Develops, implements, and evaluates policies and procedures, and implements or recommends change.
• Analyzes data to establish direction for the supervisors.
• Prepares operating objectives and monitors progress toward these objectives.
• Provides input and advises department leadership on development of management plans and strategies for long- and short-range agency objectives.
• Reviews budget expenditures and budget requests, monitors the annual budget for the assigned units, and develops quarterly target projections and budget plans.
• Oversees the tracking inventory of equipment and operating supplies.
• Submits recommendation for improved service delivery to ensure that scheduling of activities at facilities maximizes revenue and customer satisfaction.
• Coordinates with other department staff or partners to coordinate facility use.
• Handles, investigates, and resolves more complex/difficult citizen comments, complaints, and/or issues.
• Prepares periodic reports concerning organizational activities and accomplishments.
• Completes and submits various financial, administrative, and statistical reports.
• Researches and develops standards that comply with federal, state, and local laws and regulations, that meet industry standards, and that assure participant safety.
• Ensures compliance with all City policies/procedures and department standards of all staff within unit; as well as local, state, and federal laws, codes, and regulations.
• Ensures department standards for cleanliness, maintenance, safety, staffing, and operational effectiveness are met at assigned sites and facilities.
• Operates vehicle to visit various recreation sites and facilities, and/or to assist with programs and events.
• May handle or assist with Contract development, enforcement, and opportunities.
• May be required to work weekends, nights, holidays or to be called back to work in weather or non-weather emergencies or as needed to provide necessary services to the public.
• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
• Regular and reliable attendance.

Requirements

• Bachelor’s degree in recreation, public administration, business or related field AND 6 years of progressively responsible experience related to parks or recreation, including at least 2 years of supervisor or managerial experience.
• OR Associate degree in recreation, public administration, business or related field AND 8 years of progressively responsible experience related to parks or recreation, including at least 2 years of supervisor or managerial experience.
• OR High School diploma or GED AND 10 years of progressively responsible experience related to parks or recreation, including at least 2 years of supervisor or managerial experience.
• OR An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.
• Certified Pool Operator (CPO) or Aquatics Facility Operator (AFO) required within 6 months of employment.
• Must obtain and maintain a valid Virginia driver’s license and acceptable driving record according to city criteria.
• Required to successfully pass a pre-employment background check and pre-employment drug screen.

Skills

• Thorough knowledge of the principles and practices of park and recreation management.
• Thorough knowledge of the principles and methods of organization, fiscal and personnel management.
• Thorough knowledge of applicable local, State, and Federal policies, procedures, laws, codes, and regulations.
• Knowledge of methods to motivate, supervise, and evaluate staff and to develop and implement staff training programs.
• Knowledge of the principles and practices of public administration.
• Intermediate reading, writing, and math skills.
• Advanced communication skills.
• Skilled in Microsoft Office applications and/or departmental software.

Benefits

• Comprehensive benefits package.
• Health insurance with employer contribution.
• Employer-paid life insurance.
• Gym membership reimbursement.
• Tuition assistance.
• Professional development opportunities.
• Vacation Leave: 3.09 hours accrued bi-weekly (increases with YOS).
• Sick Leave: 4.62 hours accrued bi-weekly, approx. 120 hours per year with no limit on accumulation.
• 13 Paid Observed City Holidays.
• 1 Floating Holiday which must be taken during the fiscal year (July 1 - June 30).
• Choice of retirement plan: Defined Benefit Pension Plan or Defined Contribution 401a Plan.
• Voluntary 457 Deferred Compensation Plan.
• Eligibility to purchase prior service credit under the Defined Benefit Plan.

Pay

The preferred hiring amount for this position is between $80,556.13 - $100,908.38 annually. Starting offer is based on applicable education, experience, and internal equity.