Recreation Center Assistant Supervisor

JOB LOCATION 30 Del Mar Cir Aurora, Colorado 80011-8256 City of Aurora, Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply. Why Work for Aurora? Make a difference in the lives of real people every dayDiverse communityCompetitive total compensation packageWell-Funded General Employees Retirement PlanLight rail station minutes awayOn-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancementAccess to innovation workspaces PRIMARY DUTIES & RESPONSIBILITIES The city of Aurora's Parks, Recreation and Open Space (PROS) Department's mission is to encourage active lifestyles and create healthy environments for people, nature and community. The award-winning operation consists of seven divisions (Golf, Open Space and Natural Resources, Parks Operations, Planning, Design and Construction, Recreation, Business Services and Communications) that collectively manage more than 8,000 acres of open space, 100+ parks, 180+ athletic fields, over 100 miles of trails, three nature centers, two reservoirs, five recreation centers, five golf courses, indoor and outdoor aquatic facilities and one of Colorado's largest municipal urban forestry programs. Aurora PROS is committed to delivering exceptional public service while being responsible stewards of its diverse system of parks, programs, natural resources and amenities that enhance the daily quality of life for Aurora residents. The hiring salary for this role is $54,564 - $68,205 annually Salary To Be Commensurate With Experience. The deadline to submit applications is October 25, 2026. The City of Aurora will conduct ongoing application screenings on a first-come, first-served basis; once we determine we have a qualified pool of applicants, this position may close quickly and without notice. Position Overview: Recreation Center Staff ensure the facility is welcoming, safe, and efficient by assisting customers, managing registrations and transactions, maintaining clean spaces, and supporting programs and events. This role supervises staff and daily operations to ensure consistent, high‑quality service. Primary Duties & Responsibilities Recruit, select, assign, and supervise staff; provide ongoing coaching and administer appropriate discipline fairly and consistently, documenting actions per city proceduresMaintain clear, timely communication with customers, staff, and supervisors, including sharing updates, concerns, and important operational informationProvide friendly, professional service by greeting customers and responding to inquiries regarding programs, facilities, and services in person, by phone, and in writingEducate customers about facility rules and safety procedures and ensure complianceResolve customer concerns, routine problems, and complaints; escalate issues as neededOperate POS/recreation software, including tasks such as account management, registrations, memberships, and facility rentalsHandle financial transactionsBalance cash drawers and prepare end-of-shift reconciliation and deposit logsSecure deposits, report discrepancies, and follow cash-handling proceduresPrepare operational or shift reportsSupervise program registration, membership, and attendance trackingManage logistics for facility rentals, including tours and facility rental agreementsMonitor inventories and purchase approved suppliesOversee chemical storage and recordkeepingProvide program support as needed, including assuming duties when requiredAssist with setup, teardown, and equipment organizationMaintain knowledge of policies and proceduresResponds to emergenciesPerform routine cleaning and light janitorial dutiesOpen and close facilities following established checklists; ensure readiness, cleanliness, and safetyPerform other duties as assigned The listed primary duties and responsibilities are not a comprehensive list of expectations for the job. Duties and responsibilities may change at any time with or without notice. MINIMUM QUALIFICATIONS & WORKING CONDITIONS An equivalent combination of education, training, and experience that demonstrates the required knowledge, skills, and abilities may be considered. Education: Bachelor's Degree in a related field Experience: 3 years of experience in recreation center operations or a related field 1 year of supervisory experience Knowledge: Knowledge of business English, spelling, and mathCustomer service best practicesPersonal computers and related software applications Skills: Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)Strong customer serviceAccurate data entryConflict resolutionProblem solvingOrganizational and time managementPlanning and scheduling Abilities: Establish and maintain effective working relationships with employees, citizens and elected officials Communicate effectively both verbally and in writing Handle sensitive situations with tact and diplomacy Perform effectively in fast-paced and high-pressure environmentMaintain accurate records, prepare reports as neededUnderstand, interpret and apply applicable rules, regulations and policiesMotivate staff, create a positive work environment, and hold staff accountable for achieving goals and developing their skills Licenses And Certifications Required: CPR/AED & First Aid within the first 6 months of hire WORKING CONDITIONS When a local announcement of emergency or disaster is declared by the city, all city of Aurora employees may be required to work as essential personnel. Physical Demands: Moderate physical work that involves moving no more than 50 pounds with or without assistance at a time May require occasional pushing, pulling, bending and stooping Occasional lifting, carrying, walking and standing for extended periods Frequent hand/eye coordination to operate computer keyboard and office equipment Clear vision to read and interpret reports, computer data and other written material Frequent speech communication and hearing to maintain communication with employees and citizens Work Environment: Works primarily in a clean, comfortable environment; requires offsite work at various recreational facilities, public buildings and/or parks; works both indoors and outdoors in varying types of weather Equipment Used: Standard office equipment including personal computers Equipment common to recreation functionsJanitorial items and equipment such as mops, brooms, and chemicals The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24. For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application. The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission. Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired. Drug Testing, Thorough Criminal Background Check, And Employment References: As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others. Employment references will be conducted on finalists for City of Aurora vacancies.