Recreation Assistant (Specialty Retail)

About the role

All positions assigned to the NAF Fleet and Family Readiness Programs, NAVSTA Great Lakes. Will perform a variety of duties to support the MWR Program; at the Specialty Retail Program.

Responsibilities

• Provides customer service, information and support of Community Recreation programs and activities.
• Serves MWR customers including, but not limited to: checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing snack bar menu items or pre-packaged retail items.
• Collects fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips, and various other Community Recreation programs using Point of Sales (POS) and computer programs.
• Is accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift.
• Affords assistance in processing customer Internet registrations (i.e. Net Near You), initial log-ins and event registrations.
• Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories items and completes inspections upon return.
• Notifies supervisor or program lead if damage or loss has occurred.
• Ensures all rental or check-out forms are properly completed and reservation and check-out procedures are followed.
• Conducts inventory, maintains inventory controls and maintains equipment for proper accountability of program equipment and resources.
• Assists in administering traditional and non-traditional workshops, clinics and events in a variety of leisure and recreation skills subject areas, in tune with offerings popular in the local area, including but not limited to camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking and water sports.
• Provides recreation experiences related to leisure skill sets in the form of day and weekend trips.
• Affords assistance in the day-to-day administration of multiple programs to which assigned.
• Tasks include submission of event after-action reports, patronage data collection and entering program data.
• Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value.
• Performs administrative duties, all of which are accomplished through a variety of means, including computer software programs which track resource inventories, patron usage/comments, and program standards metrics.
• Affords assistance in recruitment, training and scheduling of Community Recreation staff.
• Supports the command statement on adherence to EEO principles and policies.
• Affords assistance in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events.
• Performs entertainment and promotion scheduling.
• Affords assistance in updating of electronic and multi-media support tools, as needed.
• Seeks ways to promote MWR facilities and events through outreach opportunities on base.
• Promotes use of recreational E-reading resources available through online MWR Library Program resources.
• Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR programs.
• Affords assistance in the creation of professional proposals, execution of agreements and follow-up.
• Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base.
• Adheres to NAVMED P-5010 sanitation requirements.
• Provides support for Community Recreation event set up and break down.
• Performs other duties as assigned as they pertains to the duties of this position.

Qualifications

• Combination of experience related to customer service and or recreation activity based functions.
• Ability to organize, plan, administer special events and entertainment activities.
• Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing.
• Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.
• Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests.
• Knowledge of the functions, procedures, and operations of recreation activities.
• Must have strong customer service skills.
• Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers.
• Ability to follow oral and written instructions.
• Knowledge of computers, office procedures and print production.

Requirements

• Conditions of employment Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check.
• Any discrepancies must be resolved as a condition of employment.
• Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (review required documents section for more information.)
• Work rotating schedule of days, evenings, weekends and holidays.
• Must have a reliable mode of transportation.

Benefits

• Salary is dependent on experience and/or education.
• Executive Order 12564 requires a Federal workplace free of illegal drugs.
• The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
• Some positions have special requirements.
• Selection may be tentative pending the completion of these requirements.
• Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc.
• All selections are contingent upon satisfactory employment reference checks.
• Employment is subject to successful National Agency Background Check.
• Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
• Help A career with the U.S. government provides employees with a comprehensive benefits package.
• Permanent, part-time are seasonal positions are open year-round.
• We're always looking for talented professionals in these key areas: Sports, Fitness & Aquatics - Outdoor Recreation - Marina Services - Golf Course Operations - Food & Beverage - Programs/Special Events - Administration - More!
• MWR - A GREAT place to work with GREAT work perks: Competitive Pay Free Trainings, Certifications and Professional Development OpportunitiesFlexible HoursAdvancement OpportunitiesEligible for OvertimeFree Fitness Center MembershipOnsite Childcare Options (with reduced rates)Tax Free Shopping at the Navy ExchangeRobust Employee Assistance Program (complimentary access to health, financial, social, & legal services)Access to American Forces Travel (discounted leisure travel, entertainment, concert & attraction tickets)Access to On Base Entertainment and EventsAccess to Recreation Centers (reduced rates for movies, bowling, party/picnic gear rental, golf) and more!
• Additionally, MWR leadership values its employees and provides multiple ways for employees to move upward in your career!
• Review our benefits